Document Processor

The Document Processor is responsible for the handling of all documents to be pulled from customer systems for the DH department to sort. This position works closely with the File Coordinators performing the routine professional functions necessary and assists Planner as needed with file sorting. This position requires strong attention to detail and adaptability to a face paced rapidly changing environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Download records from internal systems and customers sites.
• Routinely prepare files to be sorted, uploaded and/or scanned as needed.
• Send records to Planner as assist with sorting of medical records as needed.
• Prepare White, Green, Yellow and Pink sheets as needed.
• Keep file cabinet organized.
• Water mark updates and additional as needed.
• Research pertinent information.
• Work closely with the Planners and File Coordinators and assist as needed sorting of medical records for the Planners.
• Ensure the files are uploaded correctly to HCCA.
• Maintain system notes in Galileo.
• Communicate and coordination with company management.
• Abide by all rules of the company such as safety, confidentiality and organizational directives.
• Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
• Promotes effective and efficient utilization of department resources and supplies.
• Maintains confidentiality of medical information at all times and in accordance with HIPPA regulations.
• Assists management in various departmental projects
• Perform miscellaneous duties as assigned by management.

QUALIFICATIONS 

• 1-3 years of experience in an administrative support position required. Insurance industry or experience in related field preferred.
• Competency in mathematics, business terminology, clerical skills and time management.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have a full understanding of HIPPA regulations and compliance.
• Ability to follow instructions and respond to managements’ directions accurately.
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate strong written and oral communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Demonstrates reliability and abides by the company attendance policy.
• Must maintain a professional and clean appearance at all times consistent with company standards.