Why work for Ampla Health?   23674

Ampla Health provides the individuals and communities we serve with high quality, comprehensive, community health care that is accessible to all and culturally and linguistically appropriate.

• Great Benefits including Medical, Dental, and Vision
• 4 weeks paid time off to start.
• 9 paid holidays
• 401k and profit sharing
• Full time, Monday to Friday
• Great work/home life balance

GENERAL PURPOSE:  IT Technician 

Under the general direction of the IT Director within established policies, procedures and protocols, the IT Technician is responsible for providing Level 1 support for computer systems and operations for the entire corporation. 

MAIN RESPONSIBILITIES & DUTIES: IT Technician 

 PC’s-Installs configures, repairs and troubleshoots. Prep for network (including but not limited to: Join domain, network shares, and network printers).

Software-Installs, configures, maintains, patch and trouble shoot problems of all software including but not limited to: MS Office, Adobe products, Citrix software, Med 3000, Dentrix, CDR, EHR, emulators, as well as other specialized software.

Hardware-Installs, configures and maintains other business hardwares, including but not limited to: Printers, Faxes, Phones, Copiers and Audi/Visual equipment. 

DataComm-Perform cabling (Cat 3, Cat 5 and Fiber), Terminate, make patch cables and wires management at end user.  

Assists and trains user with application questions. 

Helps to maintain network security.

Other duties as assigned by supervisor.

QUALITIES & CHARACTERISTICS:

Maintains a professional relationship and positive attitude  with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors 

Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions

strives to learn more and is receptive to learning different ways of doing things 4) Displays enthusiasm toward the work and the mission of Ampla Health 

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES:

Three (3) years AA degree in Information Technology or equivalent

One year of  experience working with both and personal computers and networking

Works well with people 

Knowledge of basic office practice and procedures, and numeric/alpha filing systems

Basic knowledge of office equipment including computer, telephone, fax, copy machinery, printers and PC application software including MS Office 

Works as a team member to meet goals and objectives

Effectively follows oral and written directions 

Maintains confidentiality of all patients records

Communicates effectively in a professional manner in person and on telephone

Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols 

COMMUNICATIONS SKILLS: 

Must have neat and legible handwriting

Must be able to interact with patients courteously and calmly

Ability to communicate well with the public

WORKING CONDITIONS & PHYSICAL REQUIREMENTS: 

Works well with employees and vendors in a generally comfortable environment office. Employees must possess the following physical requirements:

May require prolonged sitting or standing

Vision sufficient to read handwritten, typed and computer printed documents throughout the day

Speech and hearing sufficient to receive and communicate detailed information clearly by phone and in person

Motor skills sufficient to use a variety of hand held tools and to manipulate equipment

Must have a high level of manual dexterity 

Physically able to sit, walk or otherwise stand for long periods of time, frequent bending, stooping, and stretching. Repetitive hand, arm and shoulder movements.

Able of lift up to 40 pounds and pushing up to 100 pounds (on wheels)