The Clinical Support Specialist will work closely with patients who have various behavioral problems, such as substance abuse and various co-occurring disorders. In this position, the Clinical Support Specialist will be working alongside the patient throughout multiple levels of care.
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Provides exceptional customer service through empathetic and ethical behaviors.
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Provides treatment that promotes patient dignity, independence, individuality, strengths, privacy, and choice.
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Recognize obvious symptoms of mental disorder or substance use disorder.
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Protect and maintain the confidentiality of patient records and information.
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Recognize, prevent, and respond to a situation in which a patient may be a danger to self or others, behaves in an aggressive or destructive manner, may be experiencing a crisis situation, or may be experiencing a medical emergency.
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Performs intake assessment, including urine drug screen, pregnancy test, Fentanyl dip test, BAL test.
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Performs body searches and skin audits, in addition to property search, property handling and documentation.
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Develops, implements, and contributes to patient treatment plan.
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Verifies patient demographic information and medical insurance information upon admission and at entry to different levels of care.
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Maintains consistent communication with the referral source(s) and Buena Vista treatment team regarding pertinent admission information via the designated organizational platforms.
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Completes all admissions paperwork within the EMR and maintains data integrity as well as log inventory, property/body search and collect UA samples.
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Primarily completes the Biopsychosocial assessment, GAD7, PHQ9, and ASAM assessment within the Electronic Medical Records system within 24 hours of patient's admission. May also complete BPS updates through patient stay.
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Keeps patients safe by following safety policies, procedures, and regulations, and submits incident reports per policy.
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Protects organization reputation by keeping information confidential and demonstrating consistent professionalism.
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Remain fully coordinated with the Detox, RTC, and Outpatient Clinicians throughout all activities occurring within the structured programming.
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Conduct psycho-educational groups in collaboration with treatment team
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Focus all activities upon reducing risk factors, identifying symptoms of substance misuse/mental health issues and help patients to successfully connect with the appropriate resources.
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Coordinate all activities with other Behavioral Health staff members and providers.
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Complete documentation within patient records in a timely fashion (within 24 hours of service delivery)
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Takes necessary steps to remain compliant with HIPAA and all confidentiality and professional standards, without exception.
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Monitor group dynamics and provide appropriate psycho-educational material to match patient need.
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Performs other special projects and duties as assigned.
