Goodwill employees are expected to represent the highest standards of behavior and job performance by: 1) acting with honesty and integrity; 2) ensuring that all business activities are transparent and ethical; and 3) achieving goals in alignment with Goodwill’s Mission, Vision and Values.
MISSION: Goodwill’s mission is to provide work opportunities and skills development to people with barriers to employment.
VISION: Every person in Kern, Kings, and southern Tulare counties has the opportunity to achieve his/her fullest potential through the power of work.
VALUES: Accountability ~ Integrity ~ Dignity ~ Diversity & Inclusion ~ Ingenuity ~ Opportunity
POSITION SUMMARY:
To assist the Salvage and Transportation Manager in managing the activities of the Logistic and Salvage Department. The position assists in providing logistical support for all salvage goods, transportation and donations; facilitating the receiving and processing overflow of donated goods and for maximizing the value of such goods and distribution; monitoring and supervising the operation of forklift and other salvage equipment.
Standards of Performance and Conduct (each is an essential function):
- Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and mission.
- Work collaboratively with management and staff to achieve overall organizational goals.
- Consistently maintain acceptable level of productivity, ensuring accounts payable/disbursement functions are completed accurately and timely.
- Punctual and regular in attendance, understanding that time away from work is approved and taken in accordance with established policies.
- Perform duties in a manner that promotes a team concept and reflects Goodwill’s mission, philosophy, and core values of accountability, integrity, dignity, diversity, ingenuity, excellence, opportunity and responsibility.
- Work in accordance with Goodwill policies, procedures and generally accepted business practices.
- Promote a favorable image and works cooperatively with all organization employees, participants, customers and other persons contacted during the course of performing duties.
- Maintain strict confidentiality in all aspects of work; comply with privacy and confidentiality policies.
- Attend required safety training and participate in safety drills and exercises.
- Safeguard company property, including donated goods.
DUTIES AND RESPONSIBILITIES: (Position may perform some or all of the duties described below):
- Responsible to maximize and ensure efficiency of warehouse and dock activities.
- Assign and supervise Material Handlers and Class-C and/or Class-A Drivers as needed and in conjunction with the Warehouse Salvage Operations Manager.
- Coordinate pickup and delivery of product and supplies to Goodwill Stores. Coordinate and monitor Target Product pickups from Target Stores ensuring compliance with all program practices and procedures.
- Enforce loss prevention procedures and policies.
- Supervise all warehouse and dock functions such as receiving donated goods, directing donors to proper location, issuing receipts, unloading/loading, pre-sort, seasonal storage, sort and select merchandise to be sent to each store, etc.
- Perform all necessary personnel functions as determined by company policies and procedures including record keeping, scheduling, time and attendance, payroll management, disciplinary functions, evaluations and training for all warehouse personnel.
- Perform and/or supervise housekeeping duties. These duties include but are not limited to, cleaning and maintaining warehouse area. Perform and/or supervise sorting and processing of all salvage materials and trash.
- Assist Warehouse Salvage Operations Manager as needed.
- Enforce and effectively communicate company policies and procedures to all personnel.
- Complies with Safety and Loss Prevention policies and procedures .Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.
- Responsible to practice and ensure the observance of safety policies and procedures by those supervised.
- Attends meetings and training sessions as required.
- Maintain a high level if confidentiality and cooperative working relationships at all times.
- Maintains professional, polite and positive relationship with Clients, Customers, and Coworkers at all times.
- Provides all necessary customer service while projecting a positive image during public contact.
- Able to work a retail work schedule including rotating shifts and weekends.
- Conduct investigations to verify and resolve customer or shipper complaints.
- Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
- Responsible to manage housekeeping duties. These duties include but are not limited to: cleaning and straightening of the production areas by sweeping, mopping, washing and/or dusting as needed. Also attend to department safety conditions as necessary and determined by company policy.
- Enforce and effectively communicate company policies and procedures to all personnel.
- Complies with Safety and Loss Prevention policies and procedures
- Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.
- Attends meetings and training sessions as required.
- Maintain confidentiality and cooperative working relationships at all times.
- Maintains professional, polite and positive relationship with clients, customers, and coworkers at all times.
- Perform other duties as assigned that would lead to successful operation of department, team and/or mission.
Additional qualifications include:
- Management experience and knowledge is preferred.
- Strong teamwork skills and ability to work with all levels of organization.
- Willingness to work flexible, varying hours, including evenings and weekends.
- Ability to work independently with minimum supervision.
- Ability to accept responsibility, take initiative, problem solve and exercise good judgment.
- Ability to be flexible and adaptable in handling interruptions and managing multiple priorities.
- Ability to train, work with and/or act as a good example to individuals receiving services at Goodwill.
- Ability to maintain a high level of confidentiality.
Education and/or Experience:
Bachelor’s degree or a minimum of five years’ experience directly related to the duties and responsibilities specified, including supervisory experience in preferred. Demonstration of excellent oral, written and documentation skill sets. Proficient technology and computer skills including Microsoft Office Suite. Demonstrated ability in managing databases regarding client information. Basic mathematical skills and the ability to read English.
Language Skills: Ability to effectively present information and respond to questions from groups, managers, employees, clients, customers, and the general public using tact, courtesy and cooperativeness.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables; exercise judgment, resourcefulness, ingenuity and initiative.
Other Skills and Abilities:
Effective interpersonal and communications skills to interact effectively with all levels of management and staff. Proficient skills in Microsoft software; willingness and ability to become an in-house expert on those systems peferred. Ability to operate office equipment, including computer, telephone, cell phone, tablet, fax and copy machine. Must exhibit a high level of integrity and business ethics.
Certificates, Licenses, Registrations:
None.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
