Church Office Coordinator

JOB SUMMARY:  The Church Office Coordinator is responsible for ensuring the church office operates efficiently while well-representing the church and its leadership.

JOB RESPONSIBILITIES

• Effectively serve and process in-person walk-ins, phone calls, church emails, and voicemails. 
• Optimize reception desk systems and processes to maximize efficiency, productivity, quality, customer service, confidentiality, security, and first impressions that represent and protect the church.
• Ensure public areas, workspaces, and equipment are well-maintained, visitor-ready, functional, safe, and secure.
• Responsible for the purchasing and inventory of reception area supplies. 
• Manage all planning and notifications needed for office closures.
• Optimize the use of the CCB database throughout these responsibilities.
• Provide administrative and event support to Cottonwood ministries in line with the direction of the IT director
• Cultivate and maintain a work and team environment that is pleasant, peaceful, professional, productive, purposeful, and protective.

• 2+ years of experience in customer service capacity
• Excellent interpersonal and customer service skills
• Bring professionalism and a positive attitude and outlook into challenging situations
• Excellent written and verbal communication skills
• Pleasant and professional telephone presence and etiquette
• Insightfulness, discernment, and good judgment
• Good problem-solving skills
• A team player
• Take initiative and anticipate the needs of others
• Humble and teachable
• Good skills in prioritizing, organizing, and attention to detail
• Receive and effectively implement new initiatives
• Highly esteem excellence, quality, integrity, and confidentiality
• Computer proficiency with word processing, spreadsheet, and database capabilities
• A passion to serve
• Ability to work flexible hours as needed