Position: Chief Human Resources Officer
Reports to: Chief Executive Officer
Location: Office Location in Santa Clara County, serving Northern CA
Type: Exempt, Hybrid (Primarily in-person)
Compensation: $195,000 Annually
ABOUT HOMEFIRST
Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With more than 40 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
POSITION OVERVIEW
The Chief Human Resources Officer is an executive leadership position responsible for overseeing all aspects of the human resources function. This includes employee relations, employee engagement, talent development, diversity, equity, and inclusion (DEI), and fostering overall staff well-being. The CHRO plays a key role in shaping and implementing strategies to enhance organizational effectiveness, equity, and alignment with the agency’s mission and values, while ensuring the seamless execution of critical HR initiatives and projects.
As a senior leader, the CHRO serves as a strategic coach, collaborative partner, and inspirational leader to the HR team and across the organization. A successful candidate in this role will have strong communication skills, leadership acumen, conflict resolution expertise, analytical thinking and foster a positive work culture. They must be a brand ambassador for the organization and motivate others to align with strategic initiatives and serve at their highest capacity. HomeFirst is a diverse company in a diverse field and seeks a Chief Human Resources Officer who wants to work with people from various social and economic backgrounds.
For more information, please visit https://www.homefirstscc.org
REPORTING RELATIONSHIPS
The position reports to the Chief Executive Officer and is a vital member of the agency’s executive leadership team, which includes A Chief Financial Officer, a Chief Development Officer, a Chief Program Officer, and a Chief Operating Officer.
PRIMARY RESPONSIBILITIES
- In collaboration with the CEO and executive team, creating and executing comprehensive people strategies that align with the organization’s strategic plan.
- Accountable for strategic plan goals and initiatives related to human resources, including project management of related efforts.
- Define, track, and analyze key performance indicators (KPIs) for the department, ensuring all functions and initiatives are strategically aligned to achieve and surpass performance goals.
- Build and lead a highly effective, collaborative, and customer-focused human resources team that regularly evaluates and improves its processes.
- Provide advice and support to managers on employee-related issues to ensure consistent practices and alignment with the Company values and policies.
- Investigate and address employee complaints/concerns to maintain a fair and constructive work environment consistent with the organization’s culture.
- Assess and provide guidance on how long-term planning, new initiatives, strategies, and regulatory actions impact the organization's ability to attract, motivate, develop, and retain its workforce.
- Analyze internal and external workforce demographic trends, including in the DEI space, and develop strategies to ensure future access to sufficient talent with the necessary skills and mindset.
- Maintain and update all job descriptions and career paths to clarify roles and the development required to advance.
- Ensure human resource information is accurate and supports the needs of executives, managers, and employees.
- Ensure that the organization’s employment policies are created, updated, and administered consistently, supporting effective management of the people resources.
- Model the values and principles of HomeFirst within the agency and the broader community.
COMPETENCIES
- Excellence: Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals.
- Collaboration: Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team.
- Diversity & Inclusion: Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity.
- Managing Performance: Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes.
- Empowering & Developing Others: Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively.
- Managing Change: Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency’s mission.
- Risk Management: Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively.
- Technical Expertise: Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field.
- Customer Service: Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes.
- Planning and Organizing: Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness.
- Critical Thinking: Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions.
BENEFITS
HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.
ORGANIZATIONAL EQUITY STATEMENT
At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences, and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.
HomeFirst takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.
