Valley Water Outreach Program Manager

Position: Valley Water Outreach Program Manager

Location: San Jose, CA

Employment Type: Regular Full Time, Exempt

Compensation: $99,754 Annually

THE ORGANIZATION:

HomeFirst™ is a leading provider of housing services: prevention, outreach, shelter, interim, and permanent housing programming for individuals who are housing insecure or unhoused in the Bay Area of California. We serve more than 5,000 adults, Veterans, families, and youth each year through a continuum of care, which meets people where they are and works to support a housing plan specific to each individual.

HomeFirst has approximately 500 staff working across two Bay Area counties including Sonoma and Santa Clara County. HomeFirst operates more than 15 locations, including The James F. Boccardo Regional Reception Center (BRC), Family Living Centers, Labath Landing Interim Housing, and more. Our core elements include, but are not limited to:

HomeFirst is committed to a culture of demonstrating our core values.

Activism | Creativity | Excellence | Passion| Respect | Responsibility | Teamwork

Program Summary:

HomeFirst Services of Santa Clara County offers a range of services to homeless and at-risk households in our community including emergency shelter programming, transitional housing, rapid-rehousing, permanent supportive housing, and homelessness prevention.

This  Outreach Program Manager oversees programs within HomeFirst’s Emergency Housing Division. This Division encompasses all programs serving individuals and families who are homeless and seeking immediate temporary housing or shelter options. Under the guidance of the agency’s Street Based Services Director and Vice President (VP) of Emergency Housing Division, the  Outreach Program Manager will oversee staff that engage with people experiencing homelessness on the street, in parks, along highways, in vehicles and other public spaces. This program serves high-needs people experiencing homelessness in San Jose.  Utilizing a multi-disciplinary team approach which includes, Outreach Specialists, and Case Managers that provide linkage to the Coordinated Entry System, emergency shelter placement, interim housing, and exits to permanent housing.

This  Outreach Program Manager is accountable for their program’s performance in supporting the agency’s mission metrics toward housing outcome, addressing the length of time participants experience homelessness while in program, recidivism, and cumulative program exits into permanent housing, among others. This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.

Responsibilities:

• With the guidance and direction of the Director of Interim Housing, the Outreach Manager:

• Ensures effective service delivery as measured by achievement of program goals and objectives.
• Independently manage the day-to-day operations of assigned programs through supervision of all assigned staff.
• Participates in program design and development.
• Participates in creating policies and procedures manuals.
• Recruits, hires, trains, and supervises program staff.
• Provides regular one to one supervision with team members as well as conducts team meetings.
• Provides tracking and reporting for multiple programs.
• Works to build external partnerships to ensure the highest level of service possible.
• Coordinate’s activity and bed capacity with external partners as necessary.
• Ensures program staff adhere to program goals, objectives, and practices.
• Leads/facilitates large group meetings and discussions for both program participants and community stakeholders.
• Secures all necessary supplies for multiple program needs.
• Ensures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards.
• Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities.
• Make timely and accurate decisions in emergency or crisis situations with particular awareness of need for safety of all program participants, staff, or volunteers involved.
• Know and follow agency and program policies and procedures.
• Responsible for the implementation and monitoring of services contracts and deliverables identified within multiple contracts.
• Assist in the development of Outreach Specialist and Outreach Case Managers professional growth.
• Periodically joins outreach teams in the field for observation.
• Attends community meetings as needed and represents HomeFirst in a professional manner.
• Review and approve schedules, timecards, PTO, and sick leave as appropriate.
• Provide staff with feedback, monitor staff progress, and initiating disciplinary and or corrective action plans for performance issues.
• Address staff progressive discipline, including Corrective Action Plans and
• Other duties as assigned

This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.

• The Outreach Program Manager is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personal pursuit of excellence in all that they do.  
• The Outreach Program Manager can navigate the competing demands of internal and external stakeholders and balances their passion for service with a developed business acumen. 
• HomeFirst is a diverse company in a diverse field, and the Outreach Program Manager desires to work with people from a variety of social and economic backgrounds.

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HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.

We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process.

If you need assistance or accommodation due to a disability, please let your recruiter know.

HomeFirst Services takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.

Minimum Qualifications:

Required qualifications:

• Bachelor’s degree in social services or related field (bachelor’s degree may be substituted by 3 years of social services experience, in addition to the requirement below);
• Minimum 1 year of progressive leadership experience, overseeing staff and programs.

Desired qualifications:

• Preferred experience in working with the homeless and a demonstrated understanding of Housing First as a model to end homelessness.
• Clear understanding of governmental grants including program and financial requirements
• Demonstrated ability to develop and maintain priorities and meet established deadlines;
• High level of flexibility and ability to prioritize appropriately;
• Demonstrated ability to manage conflict through a trauma-informed lens
• Highly developed communication skills, including demonstrated ability to communicate with a wide variety of people, including those who may be experiencing serious mental illness or who may be intoxicated, and to effectively manage conflict.

Other:

• Able to perform sedentary work;
• Able to lift up to 30 lbs. on occasion;
• Ability to use keyboard and read computer screens for extended periods;
• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;