POSITION:Resident Services Coordinator-Iamesi Village
PROGRAM/LOCATION: Iamesi Village, San Jose, Ca
SUPERVISOR:Program Manager
JOB TYPE: Full Time, Non-Exempt
COMPENSATION:$30.96/Hourly
THE ORGANIZATION:
HomeFirst™ is a leading provider of housing services: prevention, outreach, shelter, interim, and permanent housing programming for individuals who are housing insecure or unhoused in the Bay Area of California. We serve more than 5,000 adults, Veterans, families, and youth each year through a continuum of care, which meets people where they are and works to support a housing plan specific to each individual.
HomeFirst has approximately 500 staff working across two Bay Area counties including Sonoma and Santa Clara County. HomeFirst operates more than 15 locations, including The James F. Boccardo Regional Reception Center (BRC), Family Living Centers, Labath Landing Interim Housing, and more. Our core elements include, but are not limited to:
- Prevention
- Street-based Services
- Emergency Housing
- Permanent Housing Interventions
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- Supportive Services
- Affordable Housing
- Systems Leadership
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HomeFirst is committed to a culture of demonstrating our core values.
Activism | Creativity | Excellence | Passion| Respect | Responsibility | Teamwork
ROLE SUMMARY:
The Resident Services Coordinator is responsible for providing drop-in services, planning skill-building programming and social opportunities, and connecting residents to resources that support their stable housing. To this end, the Resident Services Coordinator participates in our collective effort to end and prevent homelessness.
QUALITIES:
The Iamesi Village Resident Services Coordinator is passionate about serving others and sees themself in a helping profession long term. They are pro-active and provide resources and skill-building opportunities that reflect the needs of our participants.
They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Resident Services Coordinator participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.
HomeFirst is a diverse company in a diverse field, and the Resident Services Coordinator seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.
DUTIES/RESPONSIBILITIES:
- Communicate and collaborate with residents to understand and respond to resource needs
- Liaise with property management staff to build community programming that supports residents’ housing stability.
- Assist residents through drop-in services. This may include:
o Providing connections to community resources for food, transportation, education, and other benefits
o Tenant education
o Information and referral
o Crisis de-escalation
o Safety planning, risk assessment and mandated reporting
o Other direct services
- Plan on-site adult education, health and wellness, or skill-building classes and recreational activities for residents.
- Develop links with the local community by networking with service organizations, faith-based institutions, corporations, foundations, locally based community agencies, businesses, and schools.
- Prepare and distribute announcements and activity schedules to residents.
- Utilize the database provided by HomeFirst to track and report on our services.
- Maintain compliance with contract, agency, and licensing requirements.
- Achieve identified program and position deliverables.
- Adhere to task completion deadlines.
- Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.
- Attend all job-related meetings, including program staff meetings and agency-wide meetings.
- Participate in Opportunities for learning and skill maintenance/development.
- Utilize supervision appropriately, maintaining open lines of communication and activity.
- Assist with other duties as assigned.
Benefits of joining the HomeFirst Team:
- Professional growth opportunities within the organization
- 100% medical coverage for employees with an opportunity to add dependents for a shared cost
- 401k match up to 5%
- 12 observed holidays
- PTO accrual begins with 120 hours annually and increases with tenure
- 4 hours of Community Engagement PTO provided annually
- Access to our Emergency Assistance Program (EAP) services
- Pet insurance options available
HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.
HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.
HomeFirst takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.
