Position: Program Manager
Location: Gilroy Emergency Shelter
Employment Type: Regular Full Time, Exempt
Compensation: $99,754 Annually
THE ORGANIZATION:
HomeFirst™ is a leading provider of housing services: prevention, outreach, shelter, interim, and permanent housing programming for individuals who are housing insecure or unhoused in the Bay Area of California. We serve more than 5,000 adults, Veterans, families, and youth each year through a continuum of care, which meets people where they are and works to support a housing plan specific to each individual.
HomeFirst has approximately 500 staff working across two Bay Area counties including Sonoma and Santa Clara County. HomeFirst operates more than 15 locations, including The James F. Boccardo Regional Reception Center (BRC), Family Living Centers, Labath Landing Interim Housing, and more. Our core elements include, but are not limited to:
- Prevention
- Street-based Services
- Emergency Housing
- Permanent Housing Interventions
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- Supportive Services
- Affordable Housing
- Systems Leadership
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HomeFirst is committed to a culture of demonstrating our core values.
Activism | Creativity | Excellence | Passion| Respect | Responsibility | Teamwork
Program Summary:
In coordination with the Shelter Services Director, the Program Manager will oversee and ensure the on-going development and daily operation of the shelter services and assist in the creation and implementation of new and innovative programs and support services to meet the ongoing and emerging needs of homeless adults and children at family sites.
Responsibilities:
- Directly supervise shelter staff including Shift Supervisors, Case Managers, Resident Coordinators, and Resident Advocates.
- Assist with the supervision and guidance of other program staff, as necessary.
- Ensure sufficient shelter oversight on every shift.
- Conduct staff meetings, supervision, and performance appraisals. Assist with recruitment, hiring and training efforts, as directed.
- Create staff schedules, approve staff timecard and PTO request.
- Assist staff with supporting participant efforts through a strengths-based framework, promoting values of self-sufficiency and empowerment throughout work with guests.
- Ensure all shelter staff are properly trained.
- Assist in representing the agency/shelter to funders, volunteers, visitors, and donors as needed.
- Conduct and/or oversee appropriate crisis interventions and emergency responses. Act as an on-site resource for staff by assisting with and directly handling escalated individuals providing knowledge, keeping abreast of, and communicating changes in working procedures and regulations.
- Participate in the development and implementation of administrative and reporting systems. Produce and submit reports and information documenting services and progress.
- Participate in the development and implementation of new shelter service programs.
- Research nationally recognized or best practice shelter facilities to integrate high quality strategies in to the shelter.
- Implement and ensure adherence to the shelter grievance procedure. Ensure program is in compliance with funding objectives and expected outcomes relevant to the department. Oversee and ensure the program maintains accurate records, files, correspondence, and data collection. Assist Shelter Services Director in developing and revising policies and procedures, operations manuals, emergency procedures and program materials.
- Serve as an information resource by conducting research, assembling data, and performing special projects; prepare and deliver presentations, reports, correspondence, and documents.
- Shelter program operates 24 hours a day, seven days a week and may require the Shelter Manager to serve as an “on-call” supervisor for assistance after hours and on weekends. This entails responding to calls regarding emergencies and requests for immediate consultation from shelter staff. Also includes managing and addressing facility-related emergencies that may arise.
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Benefits of joining the HomeFirst team:
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- Professional growth opportunities within the organization
- 100% medical coverage for employees with an opportunity to add dependents at a shared cost of 50%
- 401K match up to 5% with immediate vesting
- Generous PTO, accrual begins with 120 hours annually and increases with tenure
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- 12 observed holidays with 4 additional PTO hours for Civic Engagement provided annually
- Access to our Emergency Assistance Program (EAP)
- Impact Suite(Access to Mental Health)
- Chiropractic benefits with 20 annual visits
- Pet insurance options available
- Discounted 24 Hour Fitness Membership
- HomeFirst Perks ….
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HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.
We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.
HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process.
If you need assistance or accommodation due to a disability, please let your recruiter know.
HomeFirst Services takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.
