Position: Case Manager - Floater
Location: Santa Clara County
Reports to: Program Manager
Status: Full Time, Non-Exempt
Compensation: $30.96/Hourly
THE ORGANIZATION:
HomeFirst™ is a leading provider of housing services: prevention, outreach, shelter, interim, and permanent housing programming for individuals who are housing insecure or unhoused in the Bay Area of California. We serve more than 5,000 adults, Veterans, families, and youth each year through a continuum of care, which meets people where they are and works to support a housing plan specific to each individual.
HomeFirst has approximately 500 staff working across two Bay Area counties including Sonoma and Santa Clara County. HomeFirst operates more than 15 locations, including The James F. Boccardo Regional Reception Center (BRC), Family Living Centers, Labath Landing Interim Housing, and more. Our core elements include, but are not limited to:
- Prevention
- Street-based Services
- Emergency Housing
- Permanent Housing Interventions
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- Supportive Services
- Affordable Housing
- Systems Leadership
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HomeFirst is committed to a culture of demonstrating our core values.
Activism | Creativity | Excellence | Passion| Respect | Responsibility | Teamwork
ROLE SUMMARY
The Case Manager - Floater is responsible for providing comprehensive support services by assuming the role of Case Manager and/or Housing Specialist based on department needs. As a Case Manager, the Floater assists program participants in developing housing stability plans and overcoming barriers to housing. As a Housing Specialist, the Floater supports participants in locating, securing, and maintaining permanent housing in the community. Both roles are essential to our collective effort to end and prevent homelessness.
QUALITIES
The Permanent Housing Services Floater is dedicated to helping others and is passionate about contributing to efforts to prevent and end homelessness. They are adaptable, able to switch between the roles of Case Manager and Housing Specialist as needed, and responsive to the needs of participants. The Floater manages time efficiently, demonstrates strong organizational skills, and engages actively in continuous learning to improve their practice. They work collaboratively with team members, embodying the values of HomeFirst in their interactions with participants, colleagues, and the broader community.
DUTIES/RESPONSIBILITIES:
Provide comprehensive Housing Specialist services. This may include:
- Landlord outreach and support.
- Housing search and application assistance.
- Advocacy on behalf of participants.
- Financial assistance administration.
- Crisis de-escalation and support.
- Risk assessment, safety planning, and mandated reporting.
- Connection to community resources, including eviction prevention.
- Other direct service provision as needed.
Provide comprehensive case management services. This may include:
- Initial eligibility verification and enrollment.
- Ongoing needs and status assessments.
- Budgeting and financial planning assistance.
- Information and referral services.
- Employment and benefits assistance.
- Advocacy and other direct service provision.
General Tasks:
- Meet with participants at a frequency and location determined by their needs.
- Engage in the consistent application of evidence-based practices.
- Participate in case conferencing and collaborative care coordination.
- Maintain compliance with contract, agency, and licensing requirements.
- Achieve identified program and position-specific deliverables.
- Adhere to task completion deadlines.
- Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.
- Attend all job-related meetings, including program staff meetings and agency-wide meetings.
- Participate in opportunities for learning and skill maintenance/development.
- Assist with other duties as assigned.
Benefits of joining the HomeFirst Team:
- Professional growth opportunities within the organization
- 100% medical coverage for employees with an opportunity to add dependents for a shared cost
- 401k match up to 5%
- 12 observed holidays
- PTO accrual begins with 120 hours annually and increases with tenure
- 4 hours of Civic Engagement PTO provided annually
- Access to our Emergency Assistance Program (EAP) services
- Pet insurance options are available
HomeFirst proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.
HomeFirst takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst mandates that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.
