QUALIFICATIONS
Education and Experience:
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High School Diploma or equivalent certificate
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One year civilian or military experience in security, safety, loss prevention or law enforcement (related customer service experience may be considered as a substitute for direct security requirement).
Additional Requirements:
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Knowledge of customer service, conflict resolution and emergency procedures.
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Experience working in a library or educational environment preferred.
Licenses or Certifications:
Valid driver’s license and insurability required.
Knowledge, Skills and Abilities:
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Ability to make mature decisions in potentially disruptive or emergency situations
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Provide excellent customer service.
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Skill in de-escalation and positive communication.
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Ability to work with a diverse group of people
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Knowledge of basic workplace technology including email, internet and automated software.
PHYSICAL DEMANDS
Work is typically performed with the employee sitting at a desk, standing for extending periods, or bending/stooping. The employee must be able to lift and carry up to 50 pounds routinely, climb stairs, stand for extended periods of time, extended walking within and outside branch locations, reach, bend, and stoop. Full range of hand and finger motion is required for data entry purposes. If applicable, the ability to distinguish color is required. Additionally, the following physical abilities are required:
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Balancing: Maintaining body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
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Climbing: Ascending or descending stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized.
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Manual Dexterity: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
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Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
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Kneeling: Bending legs at knee to come to a rest on knee or knees
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Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
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Standing: Particularly for sustained periods of time.
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Stooping: Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
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Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Reasonable accommodations may be made to enable someone with a qualifying disability to perform the essential functions of the position.
WORK ENVIRONMENT
Typical office/library environment. Some fluctuations in building temperature related to HVAC problems can cause uncomfortable periods of heat or cold. Some periods of elevated noise levels. Some stress related to the type of work being performed may be encountered e.g., pressure related to periods of high-volume activity and multiple demands.
Live Oak Public Libraries has the right to revise this job description at any time. This description does not represent in any way a contract of employment.
It is the policy of the Library to provide equal employment opportunities to all people in all aspects of employer/employee relations without discrimination.
