The Sales Associate helps customers find the houses best suited for their unique lifestyle and needs, and the Associate stands in for Sales Consultants when necessary. This position is a front-line ambassador for Holt Homes and represents the company with the highest level of integrity, character, professionalism, courtesy, and ethics.
Company Values
- Honesty – We say what we’ll do and do what we say
- Support – We express empathy, nurture growth, offer help, and accept help
- Efficiency – We don’t cut corners, but cut waste and find the best way
- Responsiveness – We recognize possibilities and respond to change, learn from mistakes, and communicate promptly
- Improvement – We innovate endlessly
Qualifications
- High school education completed
- Required to have a Real Estate License in Washington
- Minimum of 1 year of home sales experience preferred
- Current working knowledge of residential construction is preferred
- Ability to perform physical requirements of job, including but not limited to, standing, walking, sitting, stooping, and talking
- Must be able to meet customers in adverse weather at sites
- Valid driver’s license and a reliable vehicle to drive to various communities
- Proficient knowledge of Microsoft Suite (Word, Excel, PowerPoint, and Outlook), and internet-based programs such as Microsoft Edge or Google Chrome
- Experience with Sales Simplicity and Smartsheet preferred
- Ability to multi-task, prioritize, and complete tasks in an efficient manner
Skills
- Ability to learn new software and programs quickly
- Excellent communication skills, both verbal and written, in the English language
- Memorable customer service skills with the ability to de-escalate high-tension interactions with homebuyers
- Strong follow-up skills
- Ability to work independently as well as in a group setting
- Adapt to an ever-changing environment
Responsibilities
- Stand in for Community Sales Consultants (Site Leads) when they are on vacation or are out sick
- Stay current in the industry through outside education and company training opportunities
- Maintain a comprehensive understanding of the construction process and stay current on all construction products and applications
- Explore and resolve concerns for what the customer wants, in a way the customer appreciates
- Demonstrate the models and options that will help improve the customers’ lifestyles
- Support customers as they narrow down their home search, while guiding them to a final purchasing decision
- Follow up with potential home buyers through virtual, remote, and in-person conversations and appointments
- Expedite the resolution of customer complaints and problems to maximize satisfaction
- Make sure Site Leaders are up to date with current customer information when they return
- Input data into Sales Simplicity and Smartsheet to organize and track the process of individual sales
- Work closely with the Transactions Team to process sales agreements and electronic paperwork in a timely manner
- If possible, participate and attend all community promotions and marketing events in your region
- Generate inventory home option packages when requested
- Assist Appraisers in ensuring accurate appraisals on your homes by providing appropriate data and closing information
Work Environment
- Regularly uses a computer with repeated movements to enter data, differentiate between colors, shades, and brightness, and read from a computer screen for extended periods of time
- Continuously will sit, stand, walk, stoop, and talk
Medical Benefits
- Health, dental, and vision insurance per full-time employee
- Rightway for personalized healthcare support
- Employer paid Life Insurance, long term disability insurance, and Accidental Death and Dismemberment Insurance per full-time employee
- Medical and Dependent Care Flexible Spending Accounts
- Family Medical Leave
- Employee Assistance Program
- Monthly Wellness Reimbursement
Financial Benefits
- $1,000 per home closed in commission
- Maximum bonus potential of $10,000 annually, paid on a quarterly basis
- 10 paid company holidays with an additional 4 floating holidays annually
- Company provided laptop
- Company provided cell phone
- Well-retire 401(k) Financial Advisor
- Employer contributes 4.5% into each employee’s 401(k)
- Reimbursements for mileage, parking and public transportation
- Education Assistance Program
- Home Purchase Program
- Employee Referral Program
- 1 hour of paid sick leave per 30 hours worked
- 10 days of accumulated vacation in first year
