Inventory Control, 3PL, & Customer Resource Specialist

For more than 35 years, Turtle Island Foods (d.b.a. The Tofurky Company) has been producing the friendliest food on the plate for plant-eaters, meat-eaters, and people who resist labels. Our mission is to make great food everyone can enjoy, and we do it with respect for people, animals, and the planet. We carry out our mission by getting every bacon-chomping, barbecue-loving eater out there to see the wisdom of a plant-based diet by talking about what everyone wants to talk about: the food that makes them happy! Today, The Tofurky Company, a subsidiary of Morinaga Nutritional Foods, Inc., offers yumminess in over 35 products at over 25,000 grocery stores with our plant-based protein, Tofurky, and our dairy-free Moocho cheese. 

At Tofurky, we may not all have the same beliefs about diet, sustainability, or what goes best with french fries. We’re not a monoculture (and we like it that way). But we can all get behind our mission of respect – whether it’s respect for our shared planet, for all species, for human health, or for our community and workforce. We are sure of one thing: people, animals, and the environment matter more than profit margins.

The Logistics Coordinator III will manage third-party logistics (3PL) by forecasting, monitoring inventory levels and placing/managing orders, and tracking shipments to ensure delivery. This role will also be responsible for delivering excellent customer service to both customer and suppliers along with resolving customer issues and inquiries as needed. 

Key Responsibilities

• Receive phone calls and emails from suppliers and customers maintaining a high level of customer service.
• Process both domestic and international orders, coordinating and monitoring shipments according to vendor agreements.
• Manage and coordinate shipping and deliveries with carriers, 3PLs and customers
• Manage 3PL inventory by creating forecasts, monitoring demand and accurately tracking/reconciling on hand inventory.
• Plan inbound 3PL orders based on inventory needs.
• Answer questions and resolve customer complaints/issues.
• Recommend changes in operational methods and procedures for overall improvement.
• Analyze and recommend changes to improve external partner performance.
• Assist with maintaining database information as needed.
• Provide reports to management as needed.
• Assist Logistics Assistant Manager & Logistics Manager with related duties.
• Actively supports all company sustainability initiatives.
• Comfortable taking direction and working within a team but can also work with minimal direction to complete projects
• Shares passion for making the planet a better place

Competencies

• Organized, self-motivated and detail oriented
• Strong verbal and written communication skills
• Ability to read, analyze and interpret a diverse array of documents
• Ability to work individually and in a team environment
• Demonstrates effective problem solving and leadership skills
• Demonstrates independent judgement and effective decision making
• Ability and openness to adapt to rapid change and work well under pressure

Required Education and Experience

• High school diploma or GED
• 3+ years of related experience in warehousing and/or logistics
• Direct inventory management experience (internal warehouse or 3PL provider)
• Experience successfully managing multiple projects
• Intermediate proficiency using Microsoft Outlook, Word, and Excel
• Superior verbal and written communication skills

Preferred Education and Experience

• Basic accounting skills (discrepancy chargeback management). 
• Experience using Enterprise Resource Systems (ERP)

This job is remote and operates from a home office. This role routinely uses standard office equipment such as computers and phones. This is a largely sedentary role remaining seated for periods. No travel is expected for this position.

This fully remote position is eligible for participation in our cell phone and Internet program. This is an hourly, non-exempt (hourly) position with compensation that is commensurate with experience. The expected range is $26-29/hr. Typical days and hours of work are Monday through Friday 8:00 am to 5:30 pm. Flexibility in the work schedule is required to accommodate business needs. Occasionally may be required to work long days and/or weekends. 

In addition to your salary, we’ll provide:

• Employee-only medical and vision coverage that is 100% employer paid; employee-only dental coverage that is 80% employer paid
• Auto-enrollment and eligibility for Tofurky’s 401K contribution + match.
• Employer-paid Life Insurance, Short-Term, and Long-Term Disability Insurance.
• Employer-paid Personal Time Off and Holiday time.

The Tofurky Company does not currently support immigration processing or provide Visa sponsorship. All applicants must be able to provide legal proof of their eligibility to work in the U.S.

The Tofurky Company values a diverse workforce. Women, people of color, people with disabilities, and members of the LGBTQ community are strongly encouraged to apply.

The Tofurky Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Tofurky Company complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tofurky is committed to the inclusion of all qualified individuals. In keeping with our commitment, Tofurky will take steps to ensure that people with disabilities are provided reasonable accommodation. Tofurky complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact careers@tofurky.com.

Please click the appropriate button on this page to begin the application process. Be sure to complete the application in its entirety and include your resume. For assistance or to follow up on your previously submitted application, contact us at careers@tofurky.com.