Customer Serv Rep/Genrlst

Customer Service Representative  Salary Range: $20.00 - $28.00/ Hr. 

As the largest machine tool builder in the western world, we need world-class talent in all of our departments. And we’re not just looking for people for the production floor. Haas is a very vertically integrated company, with a wide range of high-tech career opportunities available.

Oh, and yes, we are the same Haas that owns the Haas F1 Team from the Netflix series: Drive to Survive.

The Customer Service Representative is the primary point of contact for retail customers who purchase products on the Haas e-commerce website.

• Respond to questions related to any portion of the full order cycle, in an effective and professional manner.

• Effectively communicate Haas policies and settle disputes with unhappy retail customers.

• Effectively utilize all Haas computer systems and databases to complete daily tasks, make informed inquires, and provide good information.

• Test and implement new processes that improve the retail customer experience.

• Work with Haas vendors & shipping carriers to resolve customer issues.

• Update sales orders in SAP ECC & SAP Commerce as needed.

• Maintain and manage web tools provided via the e-commerce website.

• Work closely with members of Accounting, Inventory, Service, and IT to provide the best customer service possible to our retail customers.

• Complete special projects and ad hoc reports as assigned.

• Work closely with management and members of the e-commerce team to meet the expectations of our customers.

• Employees are expected to follow instructions, procedures and to escalate any issue impacting workflow, quality, etc.

• Employees must exhibit honesty and integrity as well as demonstrate adherence to rules, procedures and policies.

Supervisory Responsibilities

Supervised Employees

This job does not have any supervisory activities.

0

Associate's degree AA/AS/AAS from a two-year college or technical school is required, plus additional related experience, training and/or equivalent combination of education and experience.

Other

2-4 years

Must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations in English. Must be able to write analytical and/or technical reports, business correspondence, procedure manuals, and create instructional reference material. Able to speak effectively before groups, customers, employees of the organization and/or the general public.

Must be able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Must have the ability to apply concepts of arithmetic, algebra, and geometry.

Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Activity

Duration

Sitting

Frequently

Standing

Occasionally

Walking

Occasionally

Bending (neck)

Frequently

Bending (waist)

Rarely

Squatting

Rarely

Twisting (neck)

Occasionally

Twisting (waist)

Occasionally

Climbing

Never

Kneeling

Never

Crawling

Never

Reaching (above shoulder level)

Occasionally

Reaching (below shoulder level)

Occasionally

Hand Use

Duration

Repetitive use of hand

Frequently

Simple grasping

Frequently

Power grasping

Rarely

Fine manipulation

Frequently

Pushing & Pulling

Frequently

Vision

Required

Close vision

Yes

Distance vision

No

Color vision

No

Peripheral vision

No

Depth perception

No

Adjust focus

Yes

Lifting Requirements

Duration

0-10 lbs.

Occasionally

11-25 lbs.

Occasionally

26-50 lbs.

Never

51-60 lbs.

Never

61+ lbs.

Never

Equipment Use

Duration

This position requires computer use, including monitor, keyboard, mouse, trackball, touchpad, etc.

Frequently

Noise Level

The noise level in the work environment is usually:

Low

Work Environment

Duration

This position operates in a general office or engineering lab environment

Constantly

Employee will work around machining or on the production floor

Never

Employee is exposed to moving mechanical parts and vibration

Never

Employee is exposed to hazardous chemicals, fumes or airborne particles

Never

Employee is exposed to outside weather conditions, extreme cold or extreme heat

Never

Employee is exposed to risk of electrical shock

Never