Hospital Patient Relations Specialist

PATIENT RELATIONS SPECIALIST

BridgePoint+ Healthcare

At BridgePoint, whether you work with patients every day or support those who do, you are making a difference that matters. We know the path to recovery doesn't happen alone. As a team, we work cohesively together to meet each patients unique needs. We are a team-driven environment, and we care about our own!

Our employees form the foundation of everything we do optimizing patient healing and wellness, and creating a warm and welcoming environment. It is because of the dedication of our employees that we can live out our mission, vision, and company values every day.

It is at BridgePoint where care, community, and careers happen.

Patient Relations Specialist Job Summary:

Here at BridgePoint, the Patient Relations Specialist serves as the liaison for patient and/or patient representative, responsible to ensure adherence to patients' rights related to patient complaints and grievances. Overseeing the patient satisfaction survey process and reporting of results as directed. Reviewing and responding to corporate compliance reports related to patient care complaints. Reporting all related data to appropriate hospital committee, or administrative team as requested. The Patient Relations Specialist will serve as a role model for the highest level of customer service to the patient relations staff and others throughout BridgePoint Healthcare.

Patient Relations, Patient Experience, Customer Service, Patient Advocate, Patient Ambassador, Patient Liaison

Education: Associates degree Ideally in Healthcare, Hospitality, Marketing, Communication and/or Business Development  or equivalent combination of education and experience.  May require up to 1 year of technical or other specialized training.

Licenses/Certification: None 

Experience: Approximately one to two years of progressively more responsible job related experience including supervisory experience, conflict management/resolution, family services or high level hospitality service preferred. Demonstrating trouble-shooting and highly developed interpersonal skills diplomacy, empathy and proficiency in the use of computer and excellent writing skills.

Safety Sensitive-Designated Positions

About BridgePoint
BridgePoint Healthcare is dedicated to promoting healing and wellness in a safe and welcoming environment, with an individualized path to recovery for each patient. BridgePoint Healthcare provides patient-centered, individualized care for patients requiring longer hospitalizations in post-acute care settings. We are a diversified provider of post-acute care in settings ranging from long-term acute care hospitals to skilled nursing facilities. Our four locations include two in Washington, DC (BridgePoint Hospital National Harborside and BridgePoint Hospital Capitol Hill) and two in New Orleans (BridgePoint Continuing Care Hospital West Jefferson Campus and East Jefferson Campus).