******COVER LETTER REQUIRED******
Do you have customer experience or marketing knowledge or experience in the utility or energy sector? Are you passionate about using data-driven insights to improve customer experience? Are you an excellent researcher, writer, and communicator?
If so, we’d love to talk to you!
We’re seeking an analyst to join our Customer Engagement Solutions research and advisory team. Our ideal candidate has senior-level expertise and experience, but we’d consider a more junior candidate who is eager to learn and grow. As an analyst, you’ll provide actionable, data-driven advice to our utility clients, with a focus on customer experience, contact centers, digital self-service channels (like mobile apps, chatbots, and websites), marketing, and communications.
E Source provides predictive data science, research and advisory, and solution services to help utilities make decisions that benefit their customers, their bottom line, and our planet.
What you’ll do
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Conduct research via primary and secondary sources (including phone interviews, internet searches, and in-depth reading)
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Create clear, concise, unbiased, data-driven, and action-oriented content for topically focused reports, blogs, webinars, and in-person events
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Respond to research requests from our utility members, often on a tight deadline
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Present or copresent research findings at virtual and in-person events
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Think critically to identify trends, best practices, and insights to help our clients better serve and engage with their customers
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Build subject matter expertise in one or more of the following areas: corporate communications, marketing (residential and business), customer experience, contact centers and customer care, digital self-service channels, or utility key account management
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Act as a supportive, collaborative member of the Customer Engagement Solutions team
What will make you a good fit
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Bachelor’s degree required
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At least five years of professional experience researching or working in relevant topical areas
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Ability to synthesize information to create actionable, succinct data-driven stories
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Proficient with Microsoft Excel, Word, and PowerPoint
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Strong communication skills, including the ability to set clear expectations, communicate regularly with internal and external clients regarding project milestones and status, deliver on established deadlines, and share research results in an easy-to-understand manner
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Exceptional research, analytical, writing, document preparation, and presentation creation skills
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Ability to work independently, with a sense of urgency, creativity, and decisiveness in an environment with tight deadlines and abstract work products
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Demonstrated interest in energy efficiency, water efficiency, or sustainability preferred
Who is an ideal candidate for this role
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Research experience and passion. You’re a research professional with an impressive track record. We’d prefer a candidate with at least five years of experience. You have experience planning and delivering research projects of varying size, scope, and time frames. We’d prefer a candidate with experience in contact center operations, customer experience, account management, marketing and communications, and/or market research.
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Humility, a collaborative attitude, and a team-first mindset. You know there are things you don’t know, and that energizes you. You believe two brains are better than one, and you proactively seek support, advice, and guidance from others. You’re proficient at working across multiple teams to accomplish large and small goals.
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Creativity and openness. You aren’t afraid to share your ideas for how we might do things differently, and you’re comfortable with divergent thinking.
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An affinity for data. You seek good, comprehensive data to inform your decisions, while also acknowledging that sometimes you must rely on your judgement.
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A strategic, growth-focused mind. You see many paths for growth, but you also know that investing in one thing means not investing in another. You ask great questions and think through the risks and opportunities of decisions.
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Rigor and discipline. You understand that without discipline and process, big ideas don’t go far. You appreciate effective processes and actively work to improve flawed ones. You manage your time well and your coworkers can count on you to do what you say you’ll do.
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Industry experience. We’d prefer if you had experience working in or with electric, gas, dual-fuel, or water utilities.
A little about E Source
Utilities across the US and Canada face the same fundamental, day-to-day challenges: to ensure reliable service for every customer while maintaining and modernizing aging distribution networks and meeting regulatory requirements—all while keeping rates affordable. At the same time, climate change has created a common, universal call to action: to reduce our carbon impact, improve our environment, and ensure the prosperity of future generations.
At E Source, we’re dedicated to helping every utility become a Sustainable Utility. That means doing the hard work it takes to achieve goals that often seem at odds with one another:
- Environmental responsibility: Decarbonizing operations, reducing emissions, eliminating water leaks, and finding efficiencies
- Reliability: Providing safe, continuous, and consistent service in the face of increasing volatility caused by climate change, including extreme weather, drought, and fire
- Equity: Making services and programs truly available to all, especially low- and moderate-income residential customers and small and midsize businesses who are often disproportionately impacted by societal events
- Financial stability: Ensuring a bottom line that affords capital and operational expenditures while enabling innovation and giving back to our communities
E Source blends industry-leading research, predictive data science, and solution services to help utilities make better decisions to serve their customers, their bottom line, and our planet. With a commitment to practical innovation, we use more than three decades of utility-focused experience and our unique solution set to help our clients become a Sustainable Utility.
Benefits
- We offer excellent insurance packages, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; and medical and dependent-care flexible spending plans.
- We provide a flexible time off (FTO) program; E Source employees can take as many paid days off per year as they need, with manager approval, while fulfilling their work obligations and ensuring proper coverage of their responsibilities.
- We offer flexible schedules, flexible work locations, and a paid parental leave benefit.
- We provide a 401(k)/RRSP plan with a 3% employer match.
The budgeted salary for this position is $60,000 - $90,000 + annual bonus up to 8%. Actual pay will be adjusted based on experience.
This role will be 100% remote.
Applicants must be authorized to work for any employer in the US. We’re unable to sponsor or take over sponsorship of employment visas at this time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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