Lifesaver Manager

POSITION SUMMARY:

The Lifesaver Manager is responsible for direct supervision of the Lifesaver Coordinators and volunteers. They are responsible for the oversight of the Lifesaver Transfer Program, which includes the coordination of transferring in animals for adoption for other animal welfare organizations, the transporting of animals for our shelter partners, and the mentorship of source shelters. Efforts are focused on decreasing lifesaving gaps and building reliable incoming sources of pets for our adopters. The Lifesaver Program Manager works under the direction of the Director of Animal Care to deliver the department’s budgetary and strategic goals. They play a lead role in developing, implementing, and evaluating department programs and services. The Lifesaver Manager provides leadership, supports the mission, goals and philosophy of Seattle Humane.

KEY OR ESSENTIAL FUNCTIONS:

• Provides direction to the Lifesaver Team regarding intake, pathway planning, and population diversity goals; monitors intake trends and advises on intake decisions as needed
• Directly supervises Coordinators, including hiring, training, scheduling, setting performance goals

• Participates in pathway planning meetings to discuss current animal population; provides feedback and ideas and shares relevant department data and trends
• Lead program development efforts along with Director of Animal Care Director
• Maintains department compliance with any safety, health and labor regulations

• Function as Volunteer Caption for Lifesaver Program Volunteers

• Assists in writing or editing communication when appropriate, such as, but not limited to, memos, newsletters, SOPs, and grants for operational needs

• Prepares and submits department reports and/or other data as requested, including, but not limited to, monthly statistics, board reports, and grant/fund tracking documentation
• Submits department budget requests; follows established annual budget amounts for assigned department accounts
• Other duties as assigned

COMMUNICATIONS:

• Regular communication with director regarding concerns, ideas, and updates
• Daily close collaboration and communication with other Operations departments regarding interdepartmental concerns and needs, as well as animal cases

• Daily communication with all staff and volunteers in person, or through email, written procedures, memos, or direct mail
• Regular contact with clients in person, or through telephone, email or direct mail
• Regular contact with other animal welfare agencies
• May act as representative of Seattle Humane for donor and media events

COMPLEXITY:

A high degree of independent judgment is required. The nature of the job will vary. Must be able to coordinate staff and volunteers and remain focused on the agency goals and objectives. A strong attention to detail and the ability to respond to unexpected questions, comments or requests from other divisions or the public is required. The ability to motivate, negotiate and mediate is important when handling a variety of personalities and emotions. Must be able to communicate effectively and display cultural competency with many people with varying backgrounds. Requires excellent customer service skills. Must work well within a team setting.

KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:

• Previous experience supervising and/or training staff and volunteers required

• Must have excellent oral communication skills
• Must be able to write clearly and listen effectively
• Must possess organizational and planning skills to determine work priorities and effectively manage a budget
• Must be able to analyze problems, create or negotiate appropriate solutions, and understand statistical information

• Must have at least two years of employment in an animal shelter or related animal welfare experience
• Experience with PetPoint preferred
• Customer service experience highly preferred

LICENSES/CERTIFICATES REQUIRED:

• High school graduate or GED
• Capable of being certified in (human) CPR/first aid and mental health first aid
• Valid Washington State driver’s license with good driving record

PHYSICAL/MENTAL REQUIREMENTS:

• Must be comfortable administering medications and injections
• Must be able to have difficult conversations with staff, volunteers, clients, and other shelters regarding placement options and euthanasia in a sensitive manner

• Must feel comfortable interacting with people in an escalated state and/or in varied emotional states such as sadness, anger, frustration
• Must be able to stand for long periods of time and must be able to walk quickly
• Must be able to restrain cats and dogs for medical, and perform general animal handling

• Must be able to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash
• Must be able and willing and able to safely drive long distances in challenging weather conditions such as snow, rain, ice, fog, and extreme heat; must be able to drive safely in heavy traffic
• Bilingual a plus

WORKING CONDITIONS:

• General office and animal shelter environment. When handling animals, there is a potential for animal bites, exposure to zoonotic diseases, animal dander and noise. Potential for working with angry or irate customers.  Involves entering and leaving work areas alone and at night.
• Equipment Used: Personal computer and printer, office supplies, multi-lined telephone, copier, calculator, fax machine, safety boots, hearing protection, eye protection, syringes, animal restraint equipment, muzzles, respirators, gloves, animal leashes, clothes washer and dryer, broom, mop, hoses and nozzles, sprayers, scrapers, squeegees, and animal dryers.  Frequent use of shelter vehicles and occasional use of dog fight equipment.
• Chemical Interaction: A wide variety of cleaners, disinfectants, detergents, and medical products are used on a daily basis.  Each position at the SH will likely encounter these chemicals during the routine performance of their duties. Specific instructions will be provided by a SH staff member for the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available for review. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions.
• Work Hours: Full-time, non-exempt position. 40 hours per week scheduled. Schedule may vary depending on department staff coverage needs, holidays, or emergencies. Must be available evening and/or weekend hours, as well as for emergency calls.

SEATTLE HUMANE CORE VALUES:

Candidate should be committed to Seattle Humane’s Core Values:

Compassion

Accessibility

Innovation

Responsibility

Teamwork

The Benefits:

At Seattle Humane, we believe in investing in our people, you'll receive competitive benefits and perks, including full health & wellness coverage, generous paid time off starting at three weeks, 10 paid holidays, an employer matching retirement plan, personal pet allowance, employee sabbaticals, tuition reimbursement for Vet Tech school, a budget toward continuing education, bonuses, discounts, and you get to work around cute animals!

Check out our LIST of benefits and perks HERE

Sound like something you want to be a part of? Then apply today!

Who we are:

Seattle Humane is more than a shelter, we are a community resource center. We're meeting the increasing need for pet owner support services, so that families don't have to choose between an overdue bill and a beloved family member. We're training the next generation of veterinarians in our state-of-the-art medical center. We're building a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach, advocacy, and services, we strive to ensure that animal companionship is accessible to all.

Take a look at our Vision for the Future, which will guide our work and priorities in the years to come.

Equal Opportunity Statement:

As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law.