CENTER’S MISSION AND VISION:
Prestera Health Services is devoted to serving our communities by inspiring hope and growth to achieve wellness.
JOB SUMMARY
The Case Manager will provide support through coordinating a variety of services for consumers. Case Managers are responsible for identifying, advocating, linking, and providing crisis services.
DUTIES AND RESPONSIBILITIES
- Conducts interviews with consumers and their legal guardians, as indicated, to collect information need to complete a psychosocial assessment.
- Works with consumers and other treatment team members following assessment and identification of needs to develop a service/treatment plan within identified time frame.
- Provides supportive intervention services to consumers, assisting them with practicing skills learned in therapy and making effective use of resources.
- Schedules service/treatment plan reviews at designated timeframes to review consumer progress and amend the plan as needed.
- Assesses and reassesses consumer needs by utilizing various screening and assessment tools.
- Reviews consumer treatment goals and collaborates with other treatment team members.
- Provides targeted case management services to consumers who qualify, if in need.
- Assures that pertinent consumer information is shared with other treatment team members to promote quality care.
- Engages and communicates effectively with consumers and their families/legal guardians, and all team members.
- Collaborates and plans effectively to access the needed supports and services for each consumer and family served by working with agencies and organizations in a community.
- Schedules appointments and assures all parties have relevant consents and information needed.
- Prepares and maintains case records, letters, reports and forms, performs case follow-up and closing, and performs other administrative tasks within established guidelines/timeframes.
- Works with consumers to promote a positive sense of self-worth and independence.
- Organizes and conducts support groups for consumers as directed.
- Advocates for consumers and their families by attending MDT’s, court hearings, IEP/SAT meetings, etc.
- Utilizes technology provided in order to perform job efficiently and effectively.
- Arranges for consumer transportation to appointments as needed.
- Ensures that quality customer services are provided and documented appropriately per policy; utilizes consumer satisfaction surveys with individuals in the program.
- Maintains a working knowledge of Prestera policies and procedures, and other regulatory bodies governing Prestera’s service delivery, documents according to policies and protocols.
- Provides crisis assessment, intervention and develops crisis safety plans as indicated.
- Attends all center meetings/trainings as assigned.
- Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
- Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.
SUPERVISORY RESPONSIBILITIES
No direct supervisory responsibilities are required.
