Complex Group Sales Manager

Ten Five Hospitality is Hiring for a Complex Group Sales Manager! 

Job Summary: The Complex Group Sales Manager will grow and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls, and onsite tours of properties. This position is designed to find new business accounts and opportunities specifically targeting Corporate and SMERF Group business for the hotel and other segments as needed.

Duties and Responsibilities:

• Provide the highest quality of service to customer at all times.
• Quick and timely response, develop professional long-term business relationships.
• Excellent time management, self-management and self-motivation.
• Must be organizationally savvy with a keen focus on detail.
• Must be able to fill schedule with continuous stream of customer contacts on property, on location or via the telephone and internet.
• Clear understanding of the hotel’s business strategies. Able to set goals and determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Develop new business through obtaining accounts from competition, lateral development of existing accounts and contacting new customers in the market.
• The solicitation of new business should be through a combination of appointments, telemarketing, site tours, constant prospecting, entertainment on property and networking.
• Prepare weekly sales and productivity reports communicating customer contacts/opportunities for the week.
• Own and follow up on all details of customer events from booking to follow up.
• Work closely with Director of Sales + Marketing and Director of Revenue to ensure proposed rate negotiations meet the financial needs of the hotels.
• Ensure property follow up and communicate customer needs and profiles so seamless hand off can occur.
• Keeps supervisor fully informed of all problems or matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
• Adheres to company policies and procedures.
• Attends work as scheduled.
• Follows hotel’s dress and grooming standards.
• Minimizes safety hazards by following all safety rules and procedures.

Required Skills/Abilities:

• Skilled in Opera, Agency360, CVENT, and Lanyon.
• College degree or any combination of education and experience that provides the required knowledge, skills and abilities.
• Must be detail-oriented and able to multitask in a fast-paced environment.
• Proficient with Microsoft Office Suite and the ability to learn HRIS systems.
• Superior verbal/written skills and presentation skills in English.
• High Culture Ambassador.
• Have the ability to work a flexible schedule including evenings, weekends and holidays when required.
• Previous hotel experience required.
• 5-7 years of sales experience required. 

Physical Requirements:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance and heavier lifting/moving with assistance.
• Move up and down stairs, service ramps, and/or ladders.
• Reach overhead and below the knees, repetitive movements, and other movements including bending, twisting, pulling/pushing, and stooping, grasping, and crawling to complete some tasks.
• Must show proof of vaccination against Covid-19.