Casino Services Representative

Tribal Preference will be given in accordance with BRBRR Act Relating to Employment

POSITION SUMMARY: Performs the Casino Services cashier duties according to departmental policies and procedure.  Promotes positive customer relations, opens customer accounts, provides information services, accurately and quickly handles a variety of money transactions.  Overseas Players Club Card activities of assigned shift ensuring the proper administration of comps to maximize revenues and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following,

• To perform the duties of the cage cashier in compliance with Casino policies under the supervision of the Casino Services Supervisor and the Casino Services Manager.  Responsible for assigned bank drawers.

• Receives and exchanges cash, and gaming chips from patrons.

• Handles fill and credit transactions.

• Handles employee window transactions.

• Provides chip/change floor service to poker room as required.

• Enters new customer accounts.

• Greets customers as a company representative and provides information concerning casino programs and amenities, off-site attractions, and card program.

• Issues promotional amenities, redeems coupons, and maintains accurate banks and inventory control records.

• Adheres to regulatory, departmental and company policies in an ethical manner.

• May be required to work overtime as needed.

• Performs other job related duties as assigned.

• Performs Tip out procedures for all departments.

AUTHORITY/SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION/EXPERIENCE:

• High school diploma or GED equivalent recommended.
• Cash handling experience desirable, including check cashing. 
• Ten-key experience preferred. 
• Good math skills essential. Math test required. 
• Pleasant personality, strong customer relations skills. 
• Excellent record keeping skills a must, bi-cultural experience preferred. 
• Strong verbal and written communication skills.

CERTIFICATES, LICENSES, REGISTRATIONS:

• None

COMPUTER OPERATIONS

• Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES:

• Ability to operate standard office equipment (copier, fax, etc.).
• Must be able to work with American Indian people and be sensitive to their culture.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts of Bear River Casino Resort.
• Provide leadership to others through example and sharing of knowledge/skill.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate. Being able to multitask, concentrate and communicate in this environment is a must.

This is not a smoke free workplace. Although we employ state of the art filtration systems, cigarette smoke is in the work environment. Employee smoking is only permitted in designated employee areas during working hours.