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Customer Service: Greet customers in a friendly and welcoming manner, offering assistance and guidance as needed. Provide excellent customer service by addressing customer inquiries, resolving complaints, and ensuring a positive shopping experience.
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Cash Handling: Process cash, credit card, and other payment transactions accurately and efficiently using cash registers or point-of-sale (POS) systems. Maintain proper cash handling procedures, including counting cash drawers, reconciling sales, and ensuring accuracy in monetary transactions.
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Product Knowledge: Develop a good understanding of the items available for purchase in the Grab-and-Go section. Familiarize yourself with the store's layout, product locations, and any special promotions or discounts to provide accurate information to customers.
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Inventory Management: Assist with monitoring and restocking Grab-and-Go items to ensure availability for customers. Notify appropriate personnel when items are running low or need replenishment.
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Cleanliness and Organization: Keep the Grab-and-Go area clean, tidy, and well-stocked. Arrange products attractively and ensure that displays are appealing to customers. Maintain cleanliness of checkout area and equipment.
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Food Safety: Adhere to food safety guidelines and regulations, ensuring that food items are stored and handled properly. Monitor expiration dates and remove any expired products from the shelves.
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Teamwork: Collaborate with other Grab-and-Go Cashiers, as well as other store staff, to ensure smooth operations. Support colleagues during peak periods and assist in other areas of the store as needed.
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Compliance: Follow company policies and procedures, including those related to cash handling, customer service, safety, and security. Comply with applicable laws and regulations, such as age restrictions for certain products.
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Problem Solving: Address customer issues or concerns in a professional and timely manner. Seek assistance from supervisors or managers when necessary to resolve more complex problems.
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Shift Management: Adhere to assigned work schedules and be punctual for shifts. Communicate effectively with supervisors or managers regarding any scheduling conflicts or requests for time off.
