AVB Bank is seeking a highly skilled and proactive individual to join our team. The successful candidate will be responsible for overseeing and managing various technology governance, compliance, and vendor management activities to ensure the smooth operation and security of our technology infrastructure.
Key Responsibilities:
- Act as the primary point of contact for all banking vendors, including technology, core provider, and other application or ancillary solutions.
- Work collaboratively with technology partners to optimize service delivery to all employees.
- Monitor outsourced partners' performance by reviewing annual SOC audits, TSP exams, and regular reviews of the BankOnIT portal.
- Regular review of all policies with support from technology partners.
- Proactive engagement with technology partner’s audit personnel and internal audit personnel to ensure successful exam and audit outcomes.
- Regularly review and monitor the bank's business continuity and disaster recovery plan.
- Complete required annual disaster recovery (DR) testing and board reporting.
- Oversee annual Information Security Standards (GLBA) training and board reporting.
- Stay up to date with industry standards related to IT governance and compliance.
- Manage annual risk management procedures for all vendors.
- Perform new vendor due diligence, onboarding, and support.
- Act as a liaison to successfully resolve events relating to technology or other solution providers, including troubleshooting integration or software update issues.
- Act as onsite liaison for outsourced partners in troubleshooting equipment (basic, non-technical).
- Respond promptly to requests from partners for information/support.
- Keep internal stakeholders informed of key updates and work collaboratively to address events that arise.
- Coordinate with Human Resources and outside vendors to ensure proper onboarding and removal of employees within IT and related systems/applications.
- Validate critical patches are addressed, monitor user additions/deletions, review access levels for employees to ensure proper controls, monitor backups, and review access logs for unusual behavior.
- Regularly review vulnerability assessments to ensure all open items have been completed.
- Review and deliver reporting from the bank’s technology partners to the IT committee, executive management, and/or board relating to performance, service usage, and key metrics.
- Manage the procurement and lifecycle of bank technology assets including but not limited to PC’s, printers, desk phones and bank issued cell phones.
