ProValue Insurance is an independent agency providing comprehensive insurance products and business services to organizations in need of risk protection. Delivering unparalleled knowledge and experience, ProValue helps protect against more than organizational risk, offering coverages for personal assets to individuals throughout Mid-America.
Founded in 1947, ProValue Insurance has grown to become one of the largest leading independent insurance agencies providing business risk protection and personal insurance coverages in the state of Kansas and throughout Mid-America.
Other ProValue Insurance affiliated and/or owned companies include Ag-Services, LLC.
A Day in the Life:
A Customer Service Agent (CSA) is a career focused and relationship driven position. It works professionally internally and externally, and must work cohesively as a team, as well as have a go-getter, supportive attitude. You work closely with the sales team and are responsible for aiding them with their sales and the servicing and retaining of our agency customers. The employee must be flexible with a service mindset and eagerness to support others.
As a licensed property and casualty agent, the CSA is a vital position in the operations department. You will spend a typical workday servicing insured accounts in a timely, resourceful, and professional manner. This is handled by phone, email, text, or in-person conversations with insureds, co-workers in all departments, or an underwriter of an insurance carrier. The types of service work you could perform include quoting and writing new business, changes to an existing policy, renewals, billing, and general insurance coverage/policy questions and processes.
The integrity of ProValue’s agency management system relies heavily on the customer service agent. Being able to comprehend and follow the agency procedures and workflows accurately and timely is a key part of the position. Documenting and managing your book of business in our agency management system is essential. The CSA must have adequate self-organization skills. Working 90-120 days out on renewals and a sense of urgency processing new business, changes, and daily workflows timely. The CSA must multi-task as a regular day-to-day function, as well as handle high peak season workloads. Daily, you will prepare applications, workbooks, and supporting documents; review documents and other information for completeness and accuracy, as well as submit prepared documents to the agency customer and appropriate insurance carriers.
A CSA is required and must want to learn and understand a wide variety of business industries including agribusiness, farming, main street commercial operations, and trucking. This includes a general knowledge of the various laws and regulations that are spelled out for each industry and the specific insurance coverages that would fit their businesses.
Employees who are successful in the CSA role are resilient and adaptable to constant change. They are task focused and goal oriented. They enjoy working ahead and do not get easily overwhelmed by managing lots of tasks and priorities. They thrive on working ahead and meeting deadlines. They enjoy working with other people and have a disposition that ensures positive interactions with others. The CSA position at ProValue Insurance is an extremely important role. It is more than just a job, it’s a career.
This position reports to a supervisor within the Operations Department.
