Housekeeping Supervisor

The Housekeeping Supervisor will monitor the work activities of the Guest Room Attendants to ensure that they are providing a clean, orderly, and attractive environment for our guests. They assign duties accordingly while inspecting all aspects to make sure everything meets Canoe Place standards and keeps an eye on guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain regular attendance in compliance with CP standards, as required by scheduling, which will vary according to the needs of the hotel.
• Train housekeepers on cleaning and maintenance tasks
• Oversee Housekeeping staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on CP cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in Preventive Cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas
• Perform all other duties as assigned.

REQUIREMENTS:

• Work experience as a Hotel Housekeeping Supervisor or similar role
• Hands-on experience with cleaning and maintenance tasks for large organizations
• Ability to use industrial cleaning equipment and products
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Flexibility to work various shifts, including evenings and weekends

PERSONAL CHARACTERISTICS

• Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, co-workers, guests, and other parties
• Very self-confident and mature
• Good self-discipline with an ability to complete tasks independently