Network Communication Technician II

Job Summary: Perform installations, updates, and maintenance of new and existing telecommunication systems and networks. Handle network system planning, monitoring, and testing. Complete preventive maintenance on routine network communications equipment.

Essential Job Duties and Responsibilities:

• Provides expert technical support for end-users.
• Installs, configures, and maintains network hardware and software.
• Troubleshoot complex network issues using advanced tools and techniques.
• Monitors network performance and implements improvements as needed.
• Collaborates with other IT professionals to implement routine network solutions.
• Ensures network security through firewall and intrusion prevention measures.
• Documents network configurations, changes, and troubleshooting procedures.
• Stays informed about emerging technologies and recommends upgrades or enhancements.
• Ensures execution and delivery of IT project portfolio and initiatives.
• Thorough familiarity with and documentation of the district’s WAN and LAN network topology and infrastructure, computing device inventory, and information technology operations, policies, and procedures.
• Install, configure, and maintain LAN and WAN switching devices, wireless controllers, wireless access points, and firewall and the associated services (DHCP, SNMP, VLAN, etc.).
• Install, configure, and maintain servers and user accounts with an emphasis on group policy assignment and PowerShell scripting.
• Monitor and analyze LAN, WAN, and internet bandwidth utilization to prevent and/or resolve network performance issues.
• Partner with stakeholders to identify, develop, implement, and assess emerging technology strategies.
• Develops and maintains in-depth knowledge of the inner workings of the enterprise operational systems.
• Effectively collaborate with cross-functional areas for resolution of tickets and issues.
• Strong working knowledge of core technologies (including but not limited to): AD, O365, Azure, Exchange, WAN/LAN/Wi-Fi, VOIP, Core Networking, Cloud Services, MDM technologies, Windows and Apple OS/iOS.  Understanding of partner ecosystems and the ability to leverage partner solutions to solve IT needs. 
• Availability for 24-hour on-call support and willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations.

Education and Experience Requirements: 
Associate or Technical degree in Computer Science, Digital Programs, or related field. Bachelor’s degree in related field preferred. 
Advanced proficiency in all MS Office programs.
2 to 3 years’ experience working as a network technician or related field preferred.
Certifications in other data analytics and coding programs such as Python, JavaScript, or C++ is a plus.

Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills.
• Able to work independently and with others. 
• Strong technical computer programming and trouble-shooting skills.
• High attention to detail.
• Demonstrates strong multi-tasking capabilities and organizational skills. 

Work Environment:

• Frequent exposure to manufacturing facilities with seasonal hot and cold temperatures, dust, and some chemical fume exposure.
• Ability to sit comfortably for prolonged periods of time.
• Occasional travel as the job may require visiting customers and project sites.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time.  The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.