Players Club Clerk

ESSENTIAL FUNCTIONS:

1. Greets and assists customers with their player’s club card.
2. Provide club member services to ensure overall guest satisfaction, and maintain a thorough knowledge of the club program, player tracking system, and overall casino operations.
3. Club representatives greets guests, provides members with account status information, resolve guest inquiries and assists with special events and promotions.

JOB PREREQUISITES:

• Above average oral communication skills
• Excellent customer service
• Problem solving capability
• High capacity for learning

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

EDUCATION: GED or high school diploma.

EXPERIENCE: Customer Service experience is a must. Previous players club experience helpful.

LICENSES OR CERTIFICATIONS: Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.

PHYSICAL REQUIREMENTS: Ability to maneuver in the casino, visual acuity to observe and react to handle customer questions and complaints.

WORK ENVIRONMENT: We maintain an alcohol/drug-free workplace. Must have the ability to work in a fast paced environment and perform in casino operations containing smoke and second hand smoke with high noise level and bright lights. Must be able and willing to work nights, weekends and holidays as needed. Pleasant personality with the ability to work in fast paced environment.