Creekside Host/Hostess

ESSENTIAL FUNCTIONS:

1. Responsible for seating guests, and guest reception.
2. Consistently follow all Indigo Sky Casino guest satisfaction standards.
3. Create a positive experience by smiling and presenting a helpful and friendly attitude towards our guests. 
4. Answer questions, take responsibility to get answers and anticipate our guests’ needs and problems.
5. Seat guest according to server rotation as much as possible to ensure equal distribution.
6. Conduct any other related duties as assigned by manager.
7.  Maintain a good relationship between co-workers within the department and interdepartmental.
8. Immediately communicate any issues or problems with department supervision/management.
9. Accurately ring all guest checks and comps into cash register, collect payment for food revenue.
10. Verify impress bank, check out with supervisors, separate paperwork into cash, coupon and comp piles, rubber band them and place in a sealed bag.
11. Attend/participate in quality and training classes.

JOB PREREQUISITES: 

• Above average oral communication skills
• Superior guest service skill
• Problem solving capability
• High capacity for learning
• Basic math skills

This Job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her Supervisor.

EDUCATION:  High School diploma or GED.

EXPERIENCE:  Cash handling skills a must. Restaurant experience helpful.

LICENSES OR CERTIFICATIONS:  Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license, Oklahoma Liquor License. Required to complete serve safe.

PHYSICAL REQUIREMENTS: Ability to maneuver in the casino, visual acuity to observe and react to handle customer questions and complaints. Must be able to stand and/or walk for 7 1\2 hours per day. Be able to lift up to 25lbs. Must be able to stretch, bend, kneel, twist and reach.  Must be able to taste, feel, smell, see and be able to read, write and speak basic English 

WORK ENVIRONMENT: We maintain an alcohol/drug-free workplace.  Must have the ability to work in a fast paced environment and perform in casino operations containing smoke and second hand smoke with high noise level and bright lights. Must be able and willing to work nights, weekends and holidays as needed.