Front Desk Agent

ESSENTIAL FUNCTIONS:

1. Position requires you to operate the front desk, assist guests with registration and checkout, and handle requests for rooms received by phone, e-mail, or customers at the desk. You’ll be expected to provide information to guests concerning rates, availability of rooms, description of facilities and services, and information about area attractions and sight-seeing opportunities. Has complete working knowledge of software system, including all daily transactions and those which are not performed often Communicates with the Housekeeping Department regarding guest rooms and requests Receives money from guests for payment of hotel charges and makes correct change Handles checks and credit cards received from the guests for payment of hotel charges Knows all of the room rates Issues safety deposit boxes to guests when requested Provides for a safe environment by following all safety and security procedures and their rules.

    

JOB PREREQUISITES:

• Above average oral communication skills
• Excellent customer service
• Problem solving capability
• High capacity for learning

This Job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her Supervisor.

EDUCATION: High School diploma or GED.

EXPERIENCE: Must have strong computer skills with Excel and Word, and possess at least one year’s service with hotel, including some experience in operating or assisting at reservation desk. Familiarity with the local area and its attractions is key.

LICENSES OR CERTIFICATIONS: Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.

PHYSICAL REQUIREMENTS: Ability to maneuver in the casino, visual acuity to observe and react to handle customer questions and complaints. The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SPECIAL WORKING CONDITIONS: The successful applicant for this job manages the operation of the registration desk efficiently; keep time required for check-in and check-out to a minimum; see that final bills are provided to guests promptly; and directs guest to proper hotel staff members for food, housekeeping, laundry, and concierge services.