Valet

Starting Rate: $10.65 an hour + tips

ESSENTIAL FUNCTIONS:

1. Valet is to provide a positive impression to the guest upon arriving and leaving to the casino/hotel.
2. The Valet primary objective is to provide satisfactory customer service. Valet is the one responsible for parking, retrieval of guest’s vehicles and customer service. Before parking the vehicles, Valet must evaluate and then document vehicle damage, if any, before giving them a valet receipt ticket and parking it in the designated garage or lot.
3. The Valet has to record the location of the parking space as well as the number on the valet ticket.
4. Valet must be comfortable driving any kind of vehicle, whether big, small and with different transmission types. They also answer any queries that the guests may have.
5. Valet may have to go to short or long distances to retrieve vehicles swiftly. The Valet must provide claim check as well as instructing the guests about ways to reclaim their vehicle.
6. The Valet must park guest vehicles in the specified areas through a safe and efficient way.
7. The Valet must give travel directions as well as information to property events and promotions.
8. The Valet must give accurate and timely reports as well as documentation of the departmental activities and pertaining status that includes claim check, statements, vehicle damage, and conditions that need attention. The Valet must know and obeys all traffic regulations.
9. The Valet must be courteous in treating the customers and also in resolving any service issues.
10. The Valet must deliver any internal and external service for the guest and ensuring all interaction.
11. The Valet must be capable of giving apt and well-informed service.

    JOB PREREQUISITES:  Above average oral communication skills Excellent customer service Problem solving capability High capacity for learning

    This Job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her Supervisor.