The IS Specialist I, Client Services is responsible for providing technical support to internal users relating to computer systems, hardware, and/or software. This role will play a crucial role in diagnosing and resolving IT problems to ensure the smooth operation of our organization's systems and applications.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Provide first-tier technical support for internal users, including troubleshooting complex hardware, software, and network issues.
- Fulfill other end-user questions/issues/requests via trouble-ticket system. Document and distribute issue remediations to other IS team members.
- Perform ad hoc break/fix support for local and remote locations. This can include the troubleshooting of systems via remote access or travel to a physical location, potentially including an equipment replacement.
- Troubleshoots instances of software incompatibilities resulting from updates and/or new software installations.
- Assist with the deployment and maintenance of software updates, patches, and system configurations.
- Document troubleshooting steps, resolutions, and best practices for knowledge sharing and training purposes.
- Participate in on-call rotations and provide after-hours support as needed.
- Assist with training new and existing employees on new updates/systems.
- Stay current with emerging technologies, industry trends, and best practices in IT support.
