Service Manager - Medical Affairs

About TGaS® Advisors

Founded in 2003 under the simple mantra of “How do other pharmaceutical companies do ‘it’?” ™, TGaS® Advisors is a fast-growing management advisory firm that focuses on providing comprehensive commercial benchmarking and advisory solutions to pharmaceutical commercial operations areas of Sales, Marketing, and Managed Markets. TGaS utilizes its proprietary Pharmastance® benchmarking methodology to provide strategic and tactical advice to pharmaceutical professionals concerning important business decisions and operations.  TGaS also has a number of additional fact-based advice solutions which Clients utilize in making decisions. TGaS has been able to rapidly carve out a unique position in the market for its advisory services while creating a breadth and depth to the solutions it markets to the Pharmaceutical Industry. TGaS is currently run by a seasoned Leadership Team, each with 20 + years of Pharmaceutical Industry experience.

TGaS has grown from a single Sales Operations benchmarking solution in 2004 to over fourteen solutions, increasing the visibility of the firm among senior management in the biopharmaceutical industry.  The company has received awards for its growth from the Inc 500 Magazine, Philly Fast 100, and other journals. TGaS continues to grow and attributes that growth to innovation and execution excellence. 

Background for the Opportunity

TGaS has been able to achieve its success by delivering innovative solutions to pharmaceutical commercial operations. Critical to that innovation is the ability to selectively bring in talented and seasoned professionals to share leadership of the growing business. The ideal candidate will be a confident self-starter who looks forward to the challenge of thriving in a small company with a high degree of esprit de corps.

In just a few years, TGaS has helped over 30 of the top 50 Pharmaceutical Companies in the world. As the biopharmaceutical industry continues to go through a period of rapid change and evolution, TGaS Solutions are in increasing demand. The TGaS Medical Affairs Solution is dealing with strategic issues such as:

• What is the right size, structure and mix of Medical Affairs teams?
• How do we measure the success of our Medical Affairs efforts and continue to show our impact and value?
• How do we align with our many stakeholders – commercial and clinical?
• Have we developed capabilities and infrastructure to meet the needs of the changing biopharmaceutical and healthcare landscape? Are we more, or less, capable than our peers where it matters?
• How are other biopharma companies improving and innovating their capabilities and external engagement strategies?
• What does the future of Medical Affairs look like for biopharmaceutical companies?

The ideal candidate will be capable of supporting TGaS clients in answering these questions with relevant facts and insights. This approach includes identifying available strategic opportunities, optimizing operations strategies, improving productivity and performance, and building and integrating new capabilities into the Medical Affairs function. The nature of TGaS’ business requires individuals with experience in Medical Affairs and the functions we benchmark either on the client side, vendor side or both.

Position Responsibilities

The Medical Affairs Solution at TGaS Advisors addresses and informs clients’ core organizational decisions: strategy, resources, processes, organizational structure, responsibilities, metrics and how to drive continuous improvement. The Service Manager role includes both managerial and hands-on responsibilities:

Medical Affairs Membership Services

• Support the research program to meet TGaS standards; including contribution to building upon the functional definitions and core services offered for each applicable sub-functional area
• Work with the Medical Affairs team and other TGaS practices to build/evolve and innovate services & offerings that will generate improved revenue
• Participate in TGaS planning exercises as needed and directed
• Capture key insights and data from the advisory services and review for implementation in the benchmark services.
• Provide appropriate client follow-up and support for TGaS Membership Network Advisory Services; Virtual-How Network surveys (VHows), Client Summits, Landscapes, and ad hoc questions.
• Proactively produce a timely flow of high quality, valuable client deliverables through the advisory services process, in coordination with TGaS’ Analytics/Operations team.
• Support and contribute to the design and development of content for and assist where needed in the facilitation and appropriate follow-up activities for semi-annual client summits.
• Support continued solution development. The ideal candidate will be able to identify unmet market needs and drive the development of new solutions or enhance existing solutions consistent with TGaS’ business strategy.

Tactically this includes:

• Assist with the coordination, development and editing of proposal presentations, SOW contracts and RFP responses
• Ensure all standard Solution decks are kept current and updated
• Manage library of all standard content and deliverable decks.
• Pull data as requested by solution leads and ensure cohesive presentation
• Help identify gaps in solutions offerings
• Manage, organize, and plan client meetings and solutions meetings
• Ensure TGaS provides optimal value to clients from contracted Advisory Services (VHows, Landscapes, Peer Connects, Client Connects, Urgent Support, Summits, Portal).
• Support content development, with guidance from leadership for semi-annual client summits, or any client peer-to-peer events (e.g., network peer connect, client connect)
• Support the coordination and analysis for clients requested advisory support, including survey questionnaire development and database research.
• Monitor client activity to ensure active engagement to help support and grow the business.
• Facilitate peer-to-peer Client Connects including scheduling on Teams, reminders and follow-up emails,
• Host peer connect meetings including all administrative activities such as note taking, Teams survey creation and survey response tracking
• Coordinate with TGaS Marketing on peer connect summary including but not limited to sending survey results for inclusion
• Track Peer Connect attendance and submit into SalesForce
• Calculate Peer Connect attendance by person/account for the post-meeting write-up
• Serve as the Quality Control (QC) lead:
  • QC and provide input on Peer Connect write-ups
  • QC VHow and pulse creation
  • QC VHow and landscape in Qualtrics and provide feedback to Ops team prior to solution review
  • QC VHow, Pulse, and Landscape final results and help develop client facing insights
  • Provide recommendation for VHow, Pulse, and Landscape improvements

Client Benchmark Engagements and Related Projects 

• Support Medical Affairs projects, Benchmarks and Projects at Client sites, including in-depth interviews with senior leadership, executives, and stakeholders. Capture quantitative and qualitative client information for TGaS’ database and analysis.
• Support and actively contribute to the preparation of benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies

Tactically this includes:

• Input selected quantitative and qualitative client information into TGaS’ database for analysis. 
• Assist with quality checks and preparing benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies and TGaS’ continuums of best practices.
• Partner with the Operations team to ensure on-time delivery of accurate and complete benchmark information.
• Coordinate reconciliation of post benchmark readout adjustments into benchmark database.
• Capture key insights and data from the advisory services and provide implementation/enhancements for benchmark services.
• Support identification and implementation process and documentation enhancements to improve overall quality and usability of collected information.
• Monitor timelines for each benchmark along with other client committed deliverables.

Advisory Services: This position may require local, regional, and national travel approximately (avg.) 25% of the time.

Candidate Profile & Qualifications

The ideal candidate will be a seasoned professional with Medical Affairs experience. The candidate must possess the credibility and experience to both deeply understand Medical Affairs roles/responsibilities, capabilities processes, systems, and advise on related best practices. The position will require a driven person to develop and maintain relationships for continuous client engagement.

In addition, the candidate will have a track record that exemplifies:

• 3+ years in Medical Affairs
• Bachelor’s degree required; advanced degree a plus.
• Strong presentation skills
• Change management / process analysis skills.
• A track record of developing and managing effective relationships with internal and external stakeholders
• A history of a team-oriented and collaborative approach
• Experience in a fast-growing, entrepreneurial environment is preferred.
• Excellent communication skills, including preparing and delivering formal presentations, verbal and writing skills
• High integrity and credibility as perceived by all those with whom he/she will work
• Comfort working at the highest levels of client organizations, interacting closely with top executives and business unit leaders
• An ability to consult, problem-solve, work autonomously, and to organize complex information into clear actionable recommendations that improve (client) business results
• Ability to manage multiple projects and timelines simultaneously, coupled with excellent communication skills, including group presentations, verbal and writing abilities. Proficiency in the Microsoft Office suite of products

The Service Manager, Medical Affairs position will report into the Vice President, Medical Affairs Solution and will support the Medical Affairs solution while serving in a client-facing and project management capacity.

TGaS has achieved its success by delivering high caliber benchmarking solutions to bio-pharmaceutical leaders. This effort is enabled by sourcing top talent to the TGaS organization. As such, the ideal candidate will be a confident self-starter who can thrive in a small company environment with a high degree of esprit de corps.

The following traits and characteristics are provided for additional insight into working at TGaS.  TGaS professionals are:

• Passionate about Meeting Client Needs – TGaS does not exist without its clients. Therefore, making a client smile, causing them to wonder, or simply having them be impressed by our insights are our collective passion. 
• Responsible – TGaS associates need to be responsible for their work efforts, as there are rarely layers of people and elaborate processes between you and the client. As such, associates need to have a strong sense of owning what you produce and being accountable for it. 
• Self-Starting, Entrepreneurial – TGaS does not operate in a highly regimented office environment. Associates are expected to bring the mindset of a business owner, and in that have the discipline to initiate tasks with Clients and Associates on their own. 
• Highly Organized & Reliable – Associates who are organized and pay attention to details will invariably fit in at TGaS and delight clients. With the degree of multi-tasking required, only an associate who is highly organized will be able to provide value to Clients and be reliable to other associates.
• Thrives in a Dynamic Work Environment – TGaS is an intense business, best suited for people who are driven to succeed and who have the ability to change gears on a daily basis between solutions and client meetings, between detailed, more mundane tasks and strategic thinking and advisory activities.
• Authentic – Being honest and direct is critical. TGaS will advance by providing clients and associates honest feedback in a professional manner. 
• Focused on Achieving Excellence – While not driving perfection to a level of psychosis, associates will seek to make every effort to provide clients and other associates with well thought-out, complete work efforts, developed to the highest standards.
• Lifelong Learners – TGaS professionals have a passion for learning and expanding their knowledge, skills, and talents. They especially enjoy learning how a variety of clients strategically and tactically manage their businesses and using this learning to benefit clients.

About Us

Trinity Life Sciences is a trusted strategic commercialization partner, providing evidence-based solutions for the life sciences. With 25 years of experience, Trinity is committed to revolutionizing the commercial model by providing exceptional levels of service, powerful tools, and data-driven insights. Trinity’s range of products and solutions includes industry-leading benchmarking solutions, powered by TGaS Advisors. To learn more about how Trinity is elevating life sciences and driving evidence to action, visit trinitylifesciences.com.

Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current range is $ 70,000.00 - $95,000.00 In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Trinity’s Commitment to Diversity, Equity & Inclusion

Trinity Life Sciences is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Trinity is committed to the principles of diversity, equity, and inclusion and to providing employees with a work environment that is free of discrimination and harassment. All employment decisions at Trinity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, disability, ethnicity, gender identity or expression, family, parental, or veteran status, and/or any other status based on identity or that is protected by the laws or regulations in the locations where we operate. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities.

For more information about Trinity’s commitment to diversity, equity, and inclusion, you can visit our website.

Location

Hybrid role in East Norriton, PA or Waltham, MA; can also be remote, U.S.