Service Manager - Enterprise Solution

TGaS Advisors, a division of Trinity Lifesciences (TGaS), has been able to achieve its’ success by delivering innovative solutions to pharmaceutical organizations with a focus on commercial operations. Critical to that innovation is the ability to selectively bring in talented and seasoned professionals to share leadership of the growing business. The ideal candidate will be a confident self-starter who looks forward to the challenge of thriving in an entrepreneurial environment, with a small company feel, having the support of a much larger organization.

TGaS has a robust network of over 100 pharmaceutical and biotech companies, including most of the top 50 pharmaceutical and biotech companies in the world. As the pharmaceutical and biotech industry continues to go through a period of rapid change and evolution TGaS solutions remain in high demand. TGaS’s clients are dealing with strategic issues such as:

• What is the right size, structure and mix of resources?
• What are the optimal capabilities for supporting the growing and evolving needs?
• What is the right strategy for insourcing and outsourcing key functions? What are optimal resources levels for these functions?
• How are companies managing their operations to build capabilities?
• How are others engaging their stakeholders and business partners?

The TGAS Enterprise Practice focuses on the key functions of learning and development, data management and commercial and medical information technology.

Our Benchmark Solution helps pharmaceutical companies navigate in a challenging and ever-changing environment. TGaS provides a comprehensive and patented method for optimizing the support for functions aligned to our Enterprise Practice. By leveraging a customized peer-based benchmark, TGaS will assist clients to:

• Benchmark resources (headcount & spend).
• Define department standards pertaining to Roles, Responsibilities, and Development.
• Identify key process standards and ways of working.
• Provide capabilities analysis and comparison for each area in the covered ecosystems.
• Provide appropriate gap analysis observations, implications, and prioritized action recommendations.

Position Responsibilities

Client Benchmark Engagements and Related Projects (40%)

• Input selected quantitative and qualitative client information into TGaS’ database for analysis.
• Assist Management Advisors with quality checks and prepare benchmark engagement reports summarizing the client’s resources and capabilities relative to peer-set companies and TGaS’ continuums of best practices.
• Partners with an analytical support team to ensure on-time delivery of accurate and complete benchmark information.
• Coordinate reconciliation of post benchmark readout adjustments into benchmark database.
• Support implementation of solution development identified by Enterprise Solution leadership, including incorporation of new data into the benchmark.
• Capture key insights and data from the advisory services and review for implementation/enhancements in the benchmark services.
• Work with the Enterprise Practice team to identify and implement process and documentation enhancements to improve overall quality and usability of collected information.
•  Monitor timelines for each benchmark along with other clients committed deliverables by providing project management support.

Advisory Services Lead (40%)

• Work with Management Advisors to ensure TGaS provides optimal value to clients from contracted Advisory Services (VHows, Landscapes, Portal, Client Connects, Urgent Support).
• Support content development, with guidance from Management Advisors for two one day semi-annual client summits.
• Supports coordination and analysis for clients requested advisory support, including survey questionnaire development and database research.
• Monitor client activity to ensure active engagement to help support and grow the business.
• Improve and implement enhancements to the advisory services process.
• Establish synergistic relationship with the Analytics and Operations team

Selling Support (20%)

• Formatting, proof-reading, and final edit support for proposal presentations, SOW contracts and RFP responses
• Manage the library consisting of standard content leveraged as examples of deliverables and ensure content remains current.
• Support development of “Tool kits” of slides for use in standard deliverables (benchmarks, landscapes and other industry presentations)

The ideal candidate will be a professional with experience in a pharmaceutical or biotech company.

• Minimum of 1-2 years of experience in data analytics, learning and development, data management and/or information technology. Prefer prior work experience within a Learning and Development, Data Management or Information Technology Department
• Bachelor’s degree: an advanced degree preferred.
• A documented history of team orientation and collaborative approach in a fast-growing, entrepreneurial environment.
• High integrity and credibility as perceived by all those with whom he/she will work.
• Project Management skills.
• Expertise in Microsoft Office (PowerPoint, Word and Excel) and Salesforce.com.
• Ability to design effective representation of concepts or processes in power point.
• Experience working with advanced Excel workbook functionality and common documentation management processes and tools (e.g. SharePoint, Teams).
• Ability to manage multiple priorities simultaneously.
• Attention to detail in assurance of quality.
• Strong communication skills, both written and verbal

The following traits and characteristics are provided for additional insights into working at TGaS.

• Ownership – TGaS associates need to be responsible for their work efforts. As such, associates need to have a strong sense of owning what you produce and being accountable for it.
• Self-Starter – TGaS does not operate in a highly regimented office environment. Associates are expected to bring the mindset of a “business-owner”, and in that have the discipline to initiate tasks on their own.
• Highly Organized & Reliable – Associates who are organized and pay attention to details will invariably fit in at TGaS.
• Multi-tasking – Having the ability to “change-gears” daily between solution and Client needs is critical.
• Being Authentic – Being honest and direct is critical. TGaS will advance by providing associates honest feedback in a professional manner.
• Learning – A passion for learning and expanding your knowledge.
• Knowledge – associates working with TGaS will be exposed to a variety of operating models in the industry as well as the successes and shortcomings of those models. Associates will have the benefit of true learning.
• Experience – given the breadth and depth of the engagements and relationships TGaS has with clients, associates will gain an exponential amount of experience in a relatively short time.
• Responsibility – operating as a small entrepreneurial division, within a larger organization, associates will be given increasing responsibility which is uncommon in larger operating environments
• Entrepreneurial Exposure – associates will be exposed to an entrepreneurial environment in which to learn and grow (and maybe someday start their own practice area). Working at TGaS is an ideal way to gain exposure to life as an entrepreneur.
• Network – associates gain access to senior executives on a frequent basis and engage in meaningful exchanges with those executives.

About Us

Trinity Life Sciences is a trusted strategic commercialization partner, providing evidence-based solutions for the life sciences. With 25 years of experience, Trinity is committed to revolutionizing the commercial model by providing exceptional levels of service, powerful tools, and data-driven insights. Trinity’s range of products and solutions includes industry-leading benchmarking solutions, powered by TGaS Advisors. To learn more about how Trinity is elevating life sciences and driving evidence to action, visit trinitylifesciences.com.

Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current range is $ 70,000.00 - $95,000.00.  In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Trinity’s Commitment to Diversity, Equity & Inclusion  

Trinity Life Sciences is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Trinity is committed to the principles of diversity, equity, and inclusion and to providing employees with a work environment that is free of discrimination and harassment. All employment decisions at Trinity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, disability, ethnicity, gender identity or expression, family, parental, or veteran status, and/or any other status based on identity or that is protected by the laws or regulations in the locations where we operate. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities.
 

For more information about Trinity’s commitment to diversity, equity, and inclusion, you can visit our website.