Desktop Support Specialist

We are looking for a full-time candidate with strong troubleshooting skills, a high level of attention to detail and a customer service focus to join Trinity’s IT team. Primary responsibilities include, but are not limited to, responding to help desk tickets, imaging new computers, maintaining an inventory of all hardware and software, and other tasks assigned. Will report to the Help Desk Manager, and work closely with other Desktop Support Specialists, as well as Cloud Engineers on more complex issues. The ideal candidate is a strong team player, who is eager to learn, hard-working, with a flexible work schedule and able to provide quality support

• Serve as a level 2 point of contact for reporting technical issues and answering questions regarding software/hardware/network issues
• Provide "white glove" service working with all levels of personnel on site as well as remotely
• Accurately troubleshoot and resolve technical issues
• Effectively escalate issues to the appropriate resources when necessary
• Develop, work through, and complete small projects as well as document processes and procedures
• Execute daily on-premises maintenance checklists to ensure consistent employee experience

Education: BS Preferred

Work Experience: 3-5 years of hands-on helpdesk, desktop support or call center experience in a professional setting

Other Skills: Knowledge and/or working skills in the following areas is preferred, but not required:

• Desktop and laptop hardware & related workstation accessories
• Strong remote troubleshooting skills · Windows 11 & MacOS
• ·Anti-Virus management
• Experience with O365 Administration and Troubleshooting
• Experience with Active Directory
• Knowledge of Ticketing Systems
• iOS & Android mobile phone/tablet troubleshooting
• General networking skills
• Printer troubleshooting skills
• Verbal and written communication skills

The ideal candidate is a strong team player, who is eager to learn, hard-working, with a flexible work schedule and able to provide quality support.

With almost 30 years of expertise, a best-in-the-business team and unrivaled access to data and analytics, Trinity Life Sciences is a modern partner to companies in the life sciences industry. Trinity combines strategy, insights and analytics to help life science executives with clinical and commercial decision-making. Ultimately, we know that every decision our clients make impacts a life, and when we help our clients achieve their goals, the world benefits. To learn more about how Trinity is elevating the industry and driving evidence to action, visit TrinityLifeSciences.com.

Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current range is $80,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.