Dispatcher

The School Bus Dispatcher performs a variety of duties, including typing, filing, answering phones, receiving and communicating information and performing other technical and administrative functions in an active office setting. The primary goal of the dispatcher is to receive information from a variety of sources, and to provide that information to drivers in a timely and efficient manner.

Essential Functions

• Dispatch all school bus and transit routes making driver substitutions as needed. Accurately record substitute drivers for payroll and bonus purposes. Assure that substitute drivers are fully instructed on routes, to include maps and all necessary route information.
• Dispatch all school bus charter trips. Be sure each trip is dispatched and assigned proper buses and drivers.
• Assist in supervising the cleaners and the cleanliness of the buses.
• Keep a good relationship with the shop staff and the status of vehicles.
• Assist the sales staff in the proactive booking of all school bus charters.
• Treat all drivers fairly. Know that the driver and the bus is the image the customer has of Kobussen Buses Ltd.
• Learn and utilize the easy bus computer software system.
• Work closely with the Safety Director to acquire and retain safe reliable drivers. Will assist the Safety Director in the investigation of unsafe situations and accidents.
• Acquire and maintain a good relationship with the public and the schools. Remain polite on the phone and ask for assistance in difficult matters. Make no statements that will directly or indirectly affect Kobussen Buses Ltd. policies.
• Weekend duty may be required at certain times of the year.
• Assist with the preparation of timely articles for the newsletter.
• Contributes to team effort by accomplishing related results as needed.
• Work with HR to make sure all payroll functions are done accurately and timely.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The dispatcher must possess a reliable employment history with a strong attendance and punctuality record.  The candidate must be able to think quickly and make rational and reasonable decisions.  Work history should include experience in an office setting performing clerical duties.  The dispatcher must display an above average patience level and a sincere desire to work with the public.

Education And / Or Experience

• High School Diploma or equivalent
• Experience in good public relations
• Experience with a Microsoft Windows operating system

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of Microsoft Windows and Microsoft Office software products
• Excellent telephone and two-way radio communication skills
• Excellent customer service skills
• Ability to read and interpret documents
• Ability to speak effectively with management as well as internal and external customers
• Ability to quickly learn software programs
• Ability to calculate figures and perform addition, subtraction, multiplication and division
• Ability to perform driver's duties when needed as well as stooping, kneeling, crouching, reaching and walking
• Ability to lift 1 – 25 pounds of office supplies and equipment
• Maintain a strong attendance and punctuality record
• Possess a functional knowledge of the demographics of the service area
• Follow Kobussen Buses Ltd. safety and operational rules and procedures
• Obtain and maintain a CDL license with S & P endorsements