Network Technician

We are seeking a motivated and skilled Network Technician to join our IT Team. This role will be responsible for providing technical support and maintenance for a wide variety of our IT systems, including network infrastructure, software applications, and hardware components. The ideal candidate will possess a strong understanding of IT principles, excellent troubleshooting skills, and a proactive approach to problem-solving. This is a hands-on position requiring the ability to work independently and as part of a team to ensure the smooth operation of our technological environment.

Western States Envelope is a mid-size company with six locations and several remote employees.  This position will be on-site at our Butler, WI facility with limited travel as needed. This is unique opportunity to improve your IT skills by keeping our network up and running 24/7. 

RESPONSIBILITIES

• Provide first and second-level technical support to end-users for network connectivity issues, software applications, and hardware malfunctions.
• Monitor network performance and identify potential issues proactively.
• Assist in the configuration, installation, and maintenance of network devices such as routers, switches, firewalls, and access points.
• Support and maintain numerous software applications, including installation, configuration, and troubleshooting.
• Perform basic hardware maintenance and repairs on workstations, laptops, printers, and other peripherals.
• Assist with the deployment and configuration of new hardware and software.
• Follow established IT procedures and policies.
• Assist with inventory management of IT assets.
• Collaborate with other IT team members and vendors as needed.
• Perform other duties as assigned.

• High school diploma or equivalent required; Associate's or bachelor’s degree in information technology or a related field preferred.
• Proven experience (minimum 1-2 years) in an IT support role, demonstrating experience with a variety of IT systems preferred
• Brings a solid understanding of networking concepts and the ability to troubleshoot and resolve network problems.Experienced at troubleshooting common software applications (e.g., Microsoft Office Suite, operating systems).
• Familiarity with basic hardware troubleshooting and repair.
• Experience with operating systems (Windows, macOS) and common desktop applications.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical users.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

PHYSICAL REQUIREMENTS

• Ability to lift and move computer equipment (up to 50 lbs occasionally).
• Ability to sit or stand for extended periods.
• Ability to bend, stoop, and reach to install or troubleshoot equipment.
• Visual acuity to read technical documentation and view computer screens.