Exciting Remote Customer Service Opportunity at Openforce!
At Openforce, we believe in making your next career move something truly special! Join a dynamic SaaS company where your passion, drive, and skills will thrive. We’re all about teamwork, transparency, and delivering top-tier customer service. We offer a blend of a well-established company with the energy and innovation of a startup, creating an experience that challenges you and makes you proud!
About the Role:
As a Contact Center Representative, you will play a vital role in guiding contractors through the enrollment process, helping them move quickly and smoothly from start to finish. You'll be the friendly voice assisting contractors with their status, answering questions, and ensuring everything is on track. You’ll report updates to internal teams and clients, helping Openforce meet its goals of contractor engagement and satisfaction.
What You'll Do:
- Keep contractor enrollments moving forward, helping them through every step of the process
- Provide proactive support, answer questions, and offer guidance through phone calls, emails, and chat
- Serve as the go-to for client inquiries, ensuring top-notch service
- Track project progress, provide regular updates, and collaborate with key partners
- Assist with onboarding events, ensuring contractor groups are efficiently enrolled
- Handle any client concerns and escalate issues when needed
- Contribute ideas for process improvements to enhance efficiency
