RN Care Coach -Chronic Care (Remote)

Are you a compassionate and experienced Registered Nurse with a passion for supporting patients with chronic conditions? If so, we’d love for you to join our mission-driven team at ilumed as an RN Care Coach for Chronic Care.

Bilingual in English and Spanish highly required

In this role, you’ll make a real impact by guiding patients and families through their health journeys, ensuring care is accessible, coordinated, and centered around their unique needs.

Job Summary

As an RN Care Coach, you’ll serve as a key advocate and partner for our members, delivering holistic, telephonic support as part of our Case Management and Disease Management programs.

What You’ll Do

• Provide telephonic care coaching and education to members and their caregivers

• Partner with providers to build and maintain integrated care plans

• Support patients with chronic conditions through care coordination and empowerment

• Use motivational interviewing and solution-based communication

• Identify Social Determinants of Health needs and connect patients to appropriate resources

• Maintain thorough documentation and adhere to HIPAA and regulatory standards

• Stay current on case management best practices

What You Bring

• Active RN license in your state of residence (multi-state compact license preferred)

• 2–4+ years of experience in managed care or case management

• Case Management Certification (CCM) preferred

• Strong communication and organizational skills

• Proficiency in Excel, Word, Outlook, and other Microsoft 365 tools

• Ability to multitask and adapt in a fast-paced, evolving environment

Preferred Skills & Qualifications

• Bilingual in English and Spanish highly required – many of the patients we serve are Spanish-speaking, and this skill significantly enhances the level of care and connection we provide

• Experience with motivational interviewing techniques

• A patient-first, solution-oriented mindset

Work Environment & Benefits

• 100% remote position

• Standard business hours

• Inclusive, mission-driven culture

• Professional development opportunities

• Competitive benefits package

Ready to make a lasting difference in the lives of patients living with chronic conditions?
Apply today!

Knowledge, Skills and Competencies

• Demonstrated ability to adapt and be flexible in an environment that moves at a rapid pace, where change is common and frequent.
• Solid working knowledge of Excel with proficient skills in MS Word, PowerPoint, and Outlook
• Ability to manage multiple projects and conflicting priorities.
• Excellent time management skills.
• Strong Problem solving and critical thinking skills.                                              
• Excellent communication skills; verbal and written, and organizational skills

Education and Experience

• Active RN license in state of employment with a multi-state compact license for States served.
• Case Management Certification (CCM), preferred
• 2-4 plus years managed care experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

Additional Information

• Must abide by all HIPAA, Confidentiality & Privacy Laws
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job

DISCLAIMER:

Job descriptions are not meant to be all-inclusive and/or the job itself is subject to change. Nothing in this job description restricts ilumed’s right to assign or reassign duties and responsibilities to this job at any time