WORK IN HIGH-VOLUME, TEAM ORIENTED, FAST-PACED ENVIRONMENT WHILE KEEPING FOCUS ON THE GUEST EXPERIENCE.
BARTENDERS PLAY A CRUCIAL ROLE IN THE “PARTY” WE THROW NIGHTLY AND THEREFORE THE WARM WELCOME MUST BE ADHERED TO, WHICH INCLUDES: SMILING, EYE CONTACT, GREAT MOOD & POSITIVE ENERGY.
DELIVERING CONSISTENT EXCEPTIONAL GUEST SERVICE THROUGH:
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Always greet guests with a warm, sincere smile. When busy, a smile and eye contact should be made immediately to let guests know that you will be right with them. Guests should be greeted within 30 seconds and a drink served within 2 minutes.
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Create Energy – Participate in dynamics at the appropriate level and part of day.
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Always have clean food menus behind your bar and hand a menu to each guest. SUGGESTIVELY sell food.
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Ensure food is at bar within 10-12 minutes after you place your order. Notify manager if variance occurs.
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Take beverage orders from guests and Cocktail Hostesses.
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Drink production to standard, glasses properly iced – 1 ¼ oz use 1 ¼ oz jigger, break pour; 1 ½ oz rocks use ¾ oz. jigger twice.
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Bar tops kept dry and clean.
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Ashtrays wiped out when cigarette butts appear – no more than 2.
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Look for signs of impairment and only serve liquor to guests 21 years and older.
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Always be aware of sales and cash handling procedures.
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Always follow ALL guidelines in the credit card procedures.
