HOUSEKEEPING MANAGER

Job Purpose: To supervise work activities of cleaning personnel ensuring clean, orderly attractive rooms in hotel.

Job Responsibilities:

• Obtains list of vacant rooms to be cleaned immediately and list of prospective checkouts or discharges in order to prepare work assignments.  Advises manager, front office and admitting personnel of rooms ready for occupancy.
• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. Rewards employees who use their empowerment to meet or exceed guest expectations.
• Inventories cleaning supplies & linen stock to ensure adequate supplies. Issues supplies & equipment to workers.
• Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
• Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Screens job applicants, hires new employees, and recommends promotions, transfers, or dismissals. Conducts orientation training of new employees and in-service training of other employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
• Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
• Assists in controlling expenses by the housekeeping department.

Job Skills:

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations.
• Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with correct English and well-modulated voice.
• Determine time, place, and sequence of operations or action to be taken on. Determine or interpret work procedures for workers, assigning specific duties, maintaining harmonious relations and promoting efficiency.

Management Activities:

• Interview, select and train associates.
• Set and adjust associates’ rates of pay and hours of work.
• Direct the work of associates.
• Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status.
• Handle associate complaints.
• Discipline associates.
• Plan the work.
• Determine the techniques to be used.
• Apportion the work among associates.
• Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold.
• Control the flow and distribution of materials or merchandise and supplies.
• Provide for the safety and security of the employees or the property.
• Plan and control the budget.
• Monitor or implement legal compliance measures.
• Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
• Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight.

Physical Requirements:

• Identify and distinguish colors.
• Stand for long periods of time.  Frequent sitting with some walking and standing.
• Walk extended distances.
• Frequently lift/carry 6-25 lbs.
• Reach hands and arms in any direction.  Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Able to work irregular hours.
• Outdoor weather conditions.With fumes or airborne particles. Near toxic or caustic chemicals.

Education: HS Diploma or equivalent.

Experience: 2 years housekeeping experience in a commercial environment in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping Departent; OR, equivalent level of education and experience.

Licenses/Certifications: None.