VAN DRIVERS

Job Purpose: To shuttle hotel guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property.

Job Responsibilities:

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
• Drives incoming/departing hotel guests to hotel, airport, shopping center and miscellaneous destinations and assists guests with luggage.
• Attends and participates in monthly front desk meetings.
• Inspects van to ensure that it is in order and that supplies are adequate.
• Explains features of van such as operation of radio, television, telephone, etc.
• Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Pages guests in lobby, dining rooms or other parts of property. Delivers messages and runs errands.
• Maintains courtesy van consisting of washing, cleaning, and fueling.
• Raises, lowers, and ensures proper handling of American flag.
• Maintains lobby in a clean and tidy manner; this includes, but is not limited to ashtrays, trash, seating areas, front doors, floors, etc.
• Maintains the front porte-cochere by picking up trash, cleaning oil leaks, shoveling snow, melting ice, hosing off sidewalks, etc.
• Other duties as assigned.

Job Skills:

• Carry out specific oral or written instructions, frequently following a routine.
• Do the same task over and over, frequently in the same way.
• Lift and carry things like luggage, trays of dishes, and bags of golf clubs.
• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.

Physical Requirements:

• Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Additional physical and visual requirements
• Stand for long periods of time
• Walk extended distances
• Lift/carry over 50 lbs.
• Reach hands and arms in any direction
• Kneel and/or stoop repeatedly
• Able to work overtime and/or irregular hours

Working Conditions:

• Outdoor weather conditions
• Wet or humid conditions
• With fumes or airborne particles
• Near loud noises

Education - HS Diploma or equivalent

Experience - 2 years of driving experience. Valid motor vehicle license with minimal violations.

Licenses/Certifications - CDL required for vans with more than 16 passenger capacity.