Job Purpose: To patrol hotel premises in order to maintain order, enforce rules and regulations, and insure observance of applicable laws.
Job Responsibilities:
- Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
- Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
- Warn or eject troublemakers and cautions careless persons.
- Obtain assistance for accident victims and file accident reports.
- Notify staff of presence of persons with questionable reputations.
- Assist management and enforcement officers in emergency situations.
- May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property.
- Other duties as assigned.
Job Skills:
- Think clearly and react quickly in emergencies.
- Learn and apply rules and procedures which are sometimes hard to understand.
- Use equipment skillfully.
- Make conclusions based on facts and also on your own personal judgment.
Management Activities:
- Provide for the safety and security of the employees or the property
- Monitor or implement legal compliance measures
Discretion & Independent Judgment:
- Confers with management, interviews guests and employees and interrogates persons to detect infringements, investigates disturbances, complaints, thefts, vandalism, etc.
Physical Requirements:
- Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
- Additional physical & visual requirements
- Stand for long periods of time
- Walk extended distances
- Lift/carry 6-25 lbs.
- Able to work overtime and irregular hours
Working Conditions:
- Continually works in normal office conditions and in close proximity to others.
- Additional working conditions
- Outdoor weather conditions
- Extreme cold (non-weather)
- Extreme heat (non-weather)
- Wet or humid conditions
- Near moving or mechanical parts
- On high precarious places
- With fumes or airborne particles
- Near toxic or caustic chemicals
- Near risk of electrical shock
- Near loud noises
- In areas of strong vibration
