Job Purpose: To manage a hotel’s operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.
Job Responsibilities:
- Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
- Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
- Implement and maintain local and national sales/marketing programs.
- Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
- Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
- Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
- Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
- Develop new programs which result in an increased level of guest satisfaction and operational excellence.
- Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
- Reward employees who meet or exceed guest expectations.
- Other duties as assigned.
Job Skills:
- Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
- Ability to exercise excellent communication, presentation, organization, time management and listening skills.
- Ability to use analytical skills for measuring business potential and value to the hotel.
- Ability to successfully interact with all levels of customers and hotel management.
Management Activities:
- Interview, select and train associates
- Set and adjust associates’ rates of pay and hours of work
- Direct the work of associates
- Appraise associates’ productivity & efficiency to recommend promotions or other changes in status
- Handle associate complaints
- Discipline associates
- Plan the work
- Determine the techniques to be used
- Apportion the work among associates
- Determine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked & sold
- Control the flow and distribution of materials or merchandise and supplies
- Provide for the safety and security of the employees or the property
- Plan and control the budget
- Monitor or implement legal compliance measures
- Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
- Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight.
Discretion & Independent Judgment:
- Develops new programs which result in an increased level of guest satisfaction and operational excellence
- Prepares the annual hotel budget.
- May deviate from established procedures to modify strategies that will enhance revenues effectively.
- Modifies strategies that will enhance revenues.
- Develops short term and long term financial and operational plans for the hotel which support the overall objectives of the company.
- Investigates complaints and maintains product and service quality standards by conducting ongoing evaluations and initiates corrective action.
- Makes an independent choice to develop sales action plans and evaluate trends to modify strategies that will enhance revenues.
Physical Requirements:
- Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
- Additional physical & visual requirements
- Walk extended distances
- Able to work overtime and irregular hours
Working Conditions:
- Continually works in normal office conditions and in close proximity to others.
