Job Purpose: To supervise maintenance operations - i.e., refrigeration, heating, plumbing, etc., maintain the highest standards of the physical structure of the hotel to ensure guest satisfaction in all areas of the property.
Job Responsibilities:
- Supervise, develop and maintain ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, A/H units, ice machines, pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.
- Ensure projects are completed according to specifications and on time by studying work schedules and estimating worker-hour requirements for completion. Establish or adjust work procedures to meet production schedules.
- Work closely with Housekeeper and Front Desk Manager to ensure coordination of activities. May confer with other supervisors to coordinate activities of individual departments.
- Aid and instruct craftsmen in scheduling work, ordering material and completing assignments by a specified date. May estimate, requisition, and inspect materials.
- Meet with architects to discuss blueprints, contact contractors to submit bids for new construction, and meets with construction supervisors to discuss different phases of work.
- Perform work within departmental expense plans.
- Analyze and resolve work problems, or assist workers in solving problems. Initiate or suggest plans to motivate workers. Recommend or initiate personnel actions, such as training, promotions, transfers, discharges, and disciplinary measures. Reward employees who meet/exceed expectations. Confer with workers’ representatives.
- Interprets specifications, job orders, and company policies to workers and enforces safety regulations.
- Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production.
- May set up machines and equipment.
- Other duties as assigned.
Job Skills:
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
- Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar. Speak with poise, voice control, and confidence, using correct grammar and well-modulated voice.
- Ability to understand the technologies required in the work you are directing.
Management Activities:
- Interview, select and train associates
- Set and adjust associates’ rates of pay and hours of work
- Direct the work of associates
- Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status
- Handle associate complaints
- Discipline associates
- Plan the work
- Determine the techniques to be used
- Apportion the work among associates
- Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold
- Control the flow and distribution of materials or merchandise and supplies
- Provide for the safety and security of the employees or the property
- Plan and control the budget
- Monitor or implement legal compliance measures
- Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
- Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change of status of other associates are given particular weight.
Discretion & Independent Judgment:
- Interprets specifications, job orders, and company policies to workers and enforces safety regulations.
- Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production.
- May confer with workers’ representatives to resolve grievances.
- Recommends measures to improve production.
Physical Requirements:
- Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
- Additional physical & visual requirements
- Stand for long periods of time
- Walk extended distances
- Lift/carry 6-25 lbs.
- Reach hands and arms in any direction
- Kneel and/or stoop repeatedly
Working Conditions:
- Continually works in normal office conditions and in close proximity to others.
- Additional Working Conditions
- Outdoor weather conditions
- Extreme cold (non-weather)
- Extreme heat (non-weather)
- Near moving or mechanical parts
- On high precarious places
- With fumes or airborne particles
- Near toxic or caustic chemicals
- Near risk of electrical shock
- Near loud noises
- In areas of strong vibration
