Job Purpose: Secure new volume accounts; grow positive relationships with assigned existing accounts; assure positive recognition within the local community for the hotel.
Job Responsibilities:
- Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the hotel business plan.
- Employ revenue management techniques to recommend corporate rate proposals.
- Accurately prepare and present Requests for Proposals so that both client and hotel receive a good value.
- Prospect for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc.
- Develop, implement and constantly modify sales action plans.
- Manage and maintain an accurate and up-to-date contact management system.
- Negotiate and close contracts that meet the hotel’s business plan objectives. Desired arrival, departure and volume patterns must be met.
- Internally communicate client requirements, thereby insuring all information is accurate between client and hotel staff.
- Coordinate and participate in target market trade shows and sales blitzes.
- Conduct competitive analysis and maintain competitor files in order to be able to compete successfully.
- Maintain good rapport with local civic groups and companies.
- Other duties as assigned.
Job Skills:
- Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
- Ability to exercise excellent communication, presentation, organization, time management and listening skills.
- Ability to use analytical skills for measuring business potential and value to the hotel.
Discretion & Independent Judgment:
Negotiate and close contracts that meet the hotel’s business plan objectives.
Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the hotel business
Develop, implement and constantly modify sales action plans.
As customer complaints and concerns arise, the catering manager is the company representative to resolve and find amicable solutions.
Employ revenue management techniques to recommend corporate rate proposals.
Physical Requirements:
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Additional physical & visual requirements
Stand for long periods of time
Walk extended distances
Lift/carry 6-25 lbs.
Able to work overtime and irregular hours
Working Conditions:
Continually works in normal office conditions and in close proximity to others.
