Job Purpose: To supervise Room Attendants and inspect hotel guestrooms, bathrooms, corridors, and lobbies.
Job Responsibilities:
1.Assign work to Room Attendants and train associates in housekeeping duties; may perform cleaning duties.
2.Post room occupancy records.
3.Adjust guests’ complaints regarding housekeeping service or equipment.
4.Write requisitions for room supplies and furniture renovation or replacements.
5.Examine carpets, drapes and furniture for stains, damage, or wear.
6.Check and count linens and supplies. Aid in budget control through supervision of employees’ use of linen, supplies and equipment.
7.Record inspection results and notifies cleaning personnel of inadequacies.
8.Communicate with other hotel departments regarding problems which need their attention.
9.Ensure key control policies.
10.Take the initiative to greet guests in a friendly and warm manner.
11.Other duties as assigned.
Job Skills:
1.Familiarity with regulations of the material safety data sheets when using chemicals
2.Use hands to lift, carry, or pull objects that may be heavy.
3.Understand simple instructions.
4.Learn simple procedures and techniques.
5.Perform routine work or the same task over and over again.
6.Plan the work of others.
Management Activities:
Interview, select and train associates
Set and adjust associates’ rates of pay and hours of work
Direct the work of associates
Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status
Handle associate complaints
Discipline associates
Plan the work
Determine the techniques to be used
Apportion the work among associates
Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold
Control the flow and distribution of materials or merchandise and supplies
Provide for the safety and security of the employees or the property
Plan and control the budget
Monitor or implement legal compliance measures
Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring or firing.
Physical Requirements:
Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Identify and distinguish colors
Stand for long periods of time
Walk extended distances
Lift/carry 6-25 lbs.
Kneel and/or stoop repeatedly
Must be able to work weekends & holidays.
Working Conditions:
Continually works in normal office conditions and in close proximity to others.
Outdoor weather conditions
With fumes or airborne particles
Near toxic or caustic chemicals
