Reports To: Front Office Manager/ AGM
Supervises: Guest Services Representatives
Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
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Greet, register, and assign rooms to guests. Issue room key to guest as appropriate, without announcing room numbers.
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Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
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Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
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Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
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Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
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Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
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Take the initiative to greet guests in a friendly and warm manner.
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Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
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May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
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Other duties as assigned.
Job Skills:
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Speak clearly and listen carefully.
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Use personal judgment and specialized knowledge to give information to people.
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Communicate well with many different kinds of people.
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Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
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Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
