Reports To: Director of Catering or Director of Sales
Supervises: N/A
Job Purpose: This position is responsible for developing catering accounts, as sold, and former clients for the purpose of achieving assigned catering and associated room revenue goals as established in the hotel B-Plan. Additionally, this position is responsible for managing convention services to ensure a high degree of customer satisfaction, generate increased revenues, expand market share and nurture return business.
Job Responsibilities:
- Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention Resumes. Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.
- Ensures timely distribution of all BEO’s and Resumes to the appropriate departments and follows up on any questions.
- Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
- Verifies space requirements and meeting room set-up with the client and ensures that public space needed is properly maintained and in good condition.
- Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
- Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
- Reviews event sheets and works with appropriate departments to ensure quality and satisfaction.
- Maintains positive guest and employee relations through prompt, precise, and courteous communication.
- Other duties as assigned.
Job Skills:
- Have computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
- Exercise excellent communication, presentation, organization, time management and listening skills.
- Use analytical skills for measuring business potential and value to the hotel.
- Interact with all levels of customers and hotel management.
