Patron Services Assistant (Part-Time)

Duties: Under the general supervision of the Recreation Services Manager, the Patron Service Assistant is responsible for:

• Answering and screening calls, responding to customer inquiries, providing information to internal and external requesters, and forwarding calls to supervisory personnel and other departments or facilities as needed; receiving and announcing visitors.
• Perform clerical work such as filing, copying, scanning, meeting room setup, etc. to support the Registration team and the Secretary to the Board as requested.
• Provide support to the Recreation front desk, primarily at Noble Center for Administration, but may include assistance at Lakeview Recreation Center.
• Process registrations by mail or over the counter fees, activities, and rentals; making change, issuing receipts, and preparing money for deposit; serving as a resource for daily deposit processing
• Provide both internal and external support for the RecTrac registration system
• Assist with the weekly camp installment billing process
• Make daily patron phone calls and emails to discuss outstanding balances, inquiries, and concerns
• Reconcile payments and manage billing plans for patrons with installment billing options
• Monitor outstanding balances and contact patrons for reminders with overdue payments via phone and email
• Investigate and resolve billing discrepancies or disputes with patrons
• Assist with the monitoring and management of camp waitlists, including contacting potential campers when enrollment spots become available
• Maintain accurate patron, camper, and billing information in the RecTrac system
• Following all safety procedures that pertain to the duties performed. Supporting all aspects of the Park District's safety program.
• Performs all other duties as required.

Essential Functions:

• Ability to manipulate computer keyboard, phone and adding machine. 
• Prolonged sitting and standing.
• Ability to lift and carry up to 25lbs.

Education: A high school diploma or equivalent required; college, secretarial, or business school courses desirable.

Experience: One year of general clerical experience preferred, personal computer experience required.

Knowledge and Ability:

• Must be able to demonstrate proficient communication skills, attention to detail and the ability to work with staff who occupy positions at various levels throughout the organization.
• Excellent organizational skills with ability to prioritize tasks to meet deadlines.
• Proficiency in Microsoft Office Products, i.e., Word and Excel.
• Knowledge of office procedures and practices.
• Ability to collect and collate information from a variety of sources into concise and accurate reports.
• Ability to follow written and oral instructions.
• Ability to be professional, respectful, accountable, innovative, to follow safety procedures, and be equitable to both internal and external customers.

Perks:

• Part-time employees enjoy discounted recreation classes and free admission to select Park District facilities.

The Peoria Park District hires without regard to race, color, religion, sex, age, national origin, citizenship status, ancestry, sexual orientation, marital status, disability, pregnancy, military status or unfavorable discharge from military service, protected veteran status, or on the basis of any characteristic protected by law.  

All qualified individuals are encouraged to apply.  

AN EQUAL OPPORTUNITY EMPLOYER.