Golf Customer Service Attendant - Golf Learning Center

Duties: Under the supervision of the Director of Golf Operations, the Golf Customer Service Attendant will be responsible for:

• Assuming responsibility for customer service including excellent telephone manners.
• Keeping merchandise and displays clean, neat, and orderly.
• Assuming responsibility for point-of-sale transactions including checking golfers in and out for their scheduled tee time.
• Assuming responsibility for cash/credit card transactions in point-of-sale system while on duty.
• Maintaining the accuracy and credibility of reserved time starting sheets and reservations.
• Directing golf car maintenance concerns to the Director of Golf Operations.
• Maintaining order and control of the 1st and 10th tees while being alert to all activity in the tee areas.
• Being especially watchful for new players and/or visiting golfers to ensure that they will not be overlooked because of their lack of understanding of our procedures.
• Ensuring play on the course proceeds in a manner that mirrors starting times on the first tee.
• Continually monitoring the golf course and educating players on the many ways wasting time can be avoided.
• Eliminating excessively long playing time.
• Ensuring that the course regulations are observed.
• Helping players understand the specific local rules, and deal with any emergencies that may arise.
• Being available to work weekends and holidays.
• Lifting, refilling, and replacing water coolers throughout the golf course.
• Emptying trash cans on the course when needed.
• Responsible for all areas covered in the operations manual for the golf course.
• Following all safety procedures that pertain to the duties performed. Supporting all aspects of the Peoria Park District’s safety program.
• Report any vandalism, unusual condition, emergency situation, or incident to the Director of Golf Operations.
• Performing other related duties as assigned.

Essential Functions:

• Ability to lift and move up to 50 pounds.
• Ability to stand for long periods of time.
• Ability to bend and stoop.
• Ability to drive and park golf cars to and from storage area.

Education: High school diploma or equivalent.

Experience: Must be 16 years of age or older.

Knowledge and Ability:

• Ability to follow written and oral instructions.
• Ability to represent the Peoria Park District and ensure that the District’s policies are followed in a firm, friendly and totally impartial manner.
• Ability to work harmoniously with Peoria Park District personnel and to deal effectively with the public.
• Ability to operate a telephone, cash register, and computer.
• Ability to be professional, respectful, accountable, innovative, to follow safety procedures, and be equitable to both internal and external customers.

Perks:

• Part-time employees enjoy discounted recreation classes and free admission to select Park District facilities.

The Peoria Park District hires without regard to race, color, religion, sex, age, national origin, citizenship status, ancestry, sexual orientation, marital status, disability, pregnancy, military status or unfavorable discharge from military service, protected veteran status, or on the basis of any characteristic protected by law.

All qualified individuals are encouraged to apply.

AN EQUAL OPPORTUNITY EMPLOYER.