Customer Service & Support Specialist

Required Duties and Responsibilities:

• Respond to incoming phone calls, emails and chat from EMS merchants
• Provide your customer with an exceptional experience and drive client satisfaction
• Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
• Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts

Qualifications:

• Passion for high levels of Customer Service
• Desire to be a punctual team player
• Attention to Detail
• Basic aptitude for troubleshooting hardware, software and communication issues
• Ability to navigate a computerized data entry system (training is provided)

Job Benefits:

• On the Job training program
• Business casual dress code
• Excellent location in Tower City
• Medical, Dental and Vision insurance available after 90 days of employment
• 401K program available after 180 days of employment